This year Council introduced a new survey methodology aligned with current best practice, including a more representative sampling approach, updated Census weighting, and the addition of a ‘Neutral’ response option.

These changes provide a more accurate and balanced reflection of community sentiment, and largely account for the shift in overall satisfaction ratings compared to previous surveys. Importantly, this enhanced approach establishes a robust and consistent baseline for measuring trends in future surveys.

The results show strong performance across a wide range of core services. Highlights include:

• 89% neutral to very satisfied with overall performance
• 80% neutral to very satisfied with water supply
• 89% neutral to very satisfied stormwater drainage
• 82% neutral to very satisfied with roads, footpaths, pathing and park and ride facilities
• 95% neutral to very satisfied with kerbside recycling.

Chief Executive Jeff Millward says the results show the result of an organisation focused on delivering exceptional value and service for ratepayers.

Mayor Dan Gordon says the results reflect a community that continues to see value in the services being delivered. “We’re pleased that residents are satisfied with Council’s performance. It shows we’re delivering the services people rely on and doing that well.”

“This feedback helps us focus on what matters most to our community as we plan ahead. Our commitment is to keep delivering high-quality services that make Waimakariri a great place to live.”