Report an Issue/Request a Service

Urgent Issues

If you have an urgent request outside of office hours (e.g. excessive noise, flooding), phone 0800 965 468 to reach our after-hours service.

Service Requests

If you would like to report an issue, need something fixed or attended to, you can lodge a service request.

Make a Service Request

If you have a general enquiry, email us at

Snap Send Solve

Snap Send Solve is a smartphone app to help make reporting issues easy.

If you spot something in our district such as a pothole, vandalism, litter or damaged footpath, you can report to us instantly from your mobile phone.

How It Works
  1. While at the site of the issue, tap 'Start' to file a report
  2. Snap a photo
  3. Choose an 'Incident Type'
  4. Include your details
  5. Tap 'Send' while you are on-site to get the correct GPS location
  6. Council receives an email with your report and a service request is generated.

The Snap Send Solve app itself is free to use. When sending a Snap Send Solve report, the app will communicate with the data centre to obtain the correct council information and will then send an email to the Council, which may use a small amount of your mobile data.

Issues reported using Snap Send Solve can only be attended to during normal office hours. The Snap Send Solve and the Council systems are reliant upon the internet and email providers. Delays in the delivery of email messages may occur but this is beyond the control of the Council. If your issue is urgent, you should ring the relevant emergency service provider or phone Council's Customer Service team on 0800 965 468.

Download the app onto your phone and start reporting. Visit the Play Store (Android) or the App Store (Apple) on your smartphone and search for 'Snap Send Solve' to download the app.

Report to Council with your phoneDownload:  Apple |  Android

Issues can still be reported by filling out an online service request, emailing, calling us on 0800 965 468, or visiting one of our service centres.

Snap Send Solve Web App

Snap Send Solve is now available as a web app to people who don't have the iOS or Android app installed on a smartphone. The web app is designed for multiple platforms, including iOS and Android devices and PCs using the latest version of Chrome, Firefox, Safari and Internet Explorer. Go to the Snap Send Solve Web App to start reporting.

Last reviewed date: 09 Jul 2024