If my property changes hands, can the new owner choose a different bin size?
The choice you have made will remain in place for the property. If the property sells during the year and the bins at the property do not suit the new owner, they will be able to swap the bin for a size that suits them. The rates for the property will not change until the start of the following rating year. If the request to swap is made within 3 months of the change of ownership there is no charge to upsize and no delivery cost for the first change. This concession applies where rubbish and organics bins are already allocated to the property and are being swapped for a different size. It does not apply to new orders. Following three months after the change of ownership, a fee will be required to upsize the bin options, and a delivery fee will be payable for each set of bins.
Can I take the bins with me when I leave?
The bins belong at the property, so you must leave the bins on the property when you move out. If you have an enhanced recycling service and you are moving, talk to Customer Services about what you can do with the enhanced service. The enhanced organics service will be cancelled if you move to another property.
What happens if I move into a property with no bin?
Please check that there is a recycling bin on-site before you buy or move into a property that’s within the collection area, and that it is the right size for you. If there isn’t a bin on-site you’ll need to speak to the seller or landlord to make sure the bin is replaced before you move in, otherwise you’ll be charged for the bin replacement. The presence of rubbish or organics bins will depend on the previous owner’s choices. If there are rubbish or organics bins at the property the cost for these collections will be included in your rates. You may swap the bins once without a delivery fee for a three month period after the property ownership changes (possession date) but the rates won’t change until the start of the following rating year. Any subsequent request to change will incur the pick-up/delivery cost. Any change to a larger volume bin will require payment of the difference between the charges for the bin being surrendered and the new bin.
What happens if I am moving into a newly built house?
Contact Customer Services by email to office@wmk.govt or phone 0800 965 468 to order bins for the property. We charge for a recycling collection service so you will need to order a recycling bin as a minimum. Rubbish and organics bins are optional. You can also order bins online. You will be asked to pay a fee to cover the cost of the service for the remaining part of the year and a delivery fee per set of bins. The bin charges will go on your rates from the following 1 July. (Note: organics bins and rubbish bag collections are not available in Ohoka/Mandeville/Swannanoa.)