What Alert Level 2 Looks Like for Libraries

Our libraries will be open to the public from Monday 18 May and you can now return your books and other items.

Like all public spaces we will have some new processes in place to keep you safe. 20200515 - Mayor Library Staff

When entering a library you will need to provide your details for contact tracing. We will also be limiting numbers, as well the amount of time you can spend in the library each day.

We are expecting a large amount of returns - when we went into lockdown we had 31,000 items checked out and in the community. Please bring these back to us so we can refill our shelves.

If you are concerned about overdue items but can’t make it in, please phone the library on 03 311 8901 and we can help.

Our My Book Bag service has been incredibly popular and we’ve sent out over 450 bags with around 4,500 items in just the last week. We will continue this service for now, so if you can’t make it in to a library simply give us a call or go online to order.

To support our elderly customers who may be feeling a bit vulnerable, we would like to give those visitors to the library priority access between 9 am and 10 am each day.

You will be able to access services like photocopying and the public computers – it will just be done a bit differently and may be time limits in place as well as cleaning processes. Some services like Justice of the Peace aren't available for now and our meeting rooms remain closed.

While we can’t run our events and programmes yet, you can still catch up with a range of virtual storytimes and event through our Facebook page.

Please go to our frequently asked questions page to learn more about what to expect when you visit our libraries, what processes we have put in place and what services will be available.

So please be patient as things might take a bit longer than usual. There will be plenty of signage in place and staff on hand, from a distance, to help with any enquiries you might have.

We look forward to seeing you back next week.