Council Seeks Feedback on Customer Satisfaction

Published: 12-Sep-2019

This September around 600 Waimakariri residents will be invited to complete a survey to tell the Council how satisfied they are with the services it provides.

Family on bikesCovering everything from ease of access to information, using Council facilities and utilities, and everything in between, it’s a chance for the Council to take a close look at where improvements can be made.

Chief Executive Jim Palmer says “The information gathered from these surveys is invaluable for our future planning. We appreciate people telling us what they think as it shows us what we’re doing well and what we can do better.”

Local community groups will deliver the survey to households between 14 and 28 September, with results posted early next year.

Residents who complete the survey and provide their details will go into the draw to win a $250 grocery voucher.

Community groups will re-visit properties from 9 October to collect the surveys, and will receive a donation from the Council for each one that is completed.