Pay it online, report an issue or request a service, submit on it, or ask us.
The Fencing of Swimming Pools Act was introduced to protect young children from the danger of drowning.
The Council has a range of community buildings available for hire for recreational activities, events, meetings and private functions.
The Council has 112 units in Kaiapoi, Oxford, Rangiora and Woodend for people over 60 with limited means.
You can share your views about the Council's plans and projects by making a submission.
The Waimakariri District Council is one of the largest employers in the Waimakariri District and has become an employer of choice.
Last year, you told us in Waimakariri District Council’s
2016 Customer Satisfaction survey that our customer experience was both
courteous and efficient. Last night, the Association of Local Government Information Management
(ALGIM) agreed, awarding the WDC team the runner-up position at its annual
nationwide Customer Experience Awards in Dunedin.
The Best Customer Experience Award is based on a ‘mystery
shop’ exercise of every council in the country, and is something ALGIM
The exercise involves unannounced contact with all 78 of the
country’s councils by the ALGIM Customer Experience researcher. Each
council is asked a standard set of questions across several common service
request situations. An assessment is made of the responses and the overall customer
experience is rated.
The results are aggregated to reach an average score, which
last night saw Waimakariri’s team finish second only to Waipa District Council
from the North Island.
ALGIM’s acknowledgement is great recognition of our hard
working team, but it probably isn’t something that will surprise the overwhelming
majority of our customers based on your response in last year’s survey.
Then, general satisfaction with our service was reported,
with the survey receiving an 89% satisfaction rate for the overall
courteousness of our front-office staff, and the quality of the service
received, while the time taken to provide information was also rated above 80%
by the 486 residents who took part.
As part of our on-going commitment to the value of “doing
better every day”, council has routinely sought external feedback on its
performance both from residents, but also via external assessment.
A further judgement on how we are going is due out shortly,
with council awaiting the ‘verdict’ of Local Government New Zealand, having
been the only Canterbury council to participate in LGNZ’s inaugural Local
Government Excellence Programme.
The results of that assessment, which saw an independent
team of assessors review every aspect of council’s operations, are due to be
released early next month.
Contact: Matt McIlraith
Phone: 0800 965 468