Waimakariri Secures AA Rating in LGNZ Excellence Review

Published: 11-Oct-2017

Acting Mayor Neville Atkinson has welcomed today’s release of the Local Government New Zealand Excellence report, which saw Waimakariri District Council given an AA rating.

WDCAA_MakingCommBetter

Waimakariri was one of 21 foundation councils admitted to the programme, and one of just three from the South Island, alongside the Nelson City and Queenstown-Lakes District Councils.

The AA rating Waimakariri achieved was the highest of any in the programme.

“It’s a very pleasing result, recognition for the whole District,” Mr Atkinson said.

“The elected representatives and Council staff work very hard to serve the Waimakariri community to the best of their collective ability, and I think that is acknowledged in the LGNZ Excellence report.”

Mr Atkinson says the assessment provided further positive reinforcement of Council performance.

It followed on from the recent acknowledgement of the excellence of Council’s customer service delivery.

Last month, Waimakariri was awarded the runner-up position among 73 councils nationwide at the annual ALGIM nationwide Customer Service and Information Management Awards in Dunedin.

Community feedback on overall performance has also been positive, Mr Atkinson noted, with council receiving an 89% satisfaction rate for the quality of the service provided in its recent customer satisfaction survey, released earlier in the year.

“Council values include endeavouring to ‘do better every day, to take responsibility, and to work with you [Waimakariri residents], and each other’.

“These external acknowledgements are a good indicator that we are living up to that promise,” Mr Atkinson said.

Even so, Mr Atkinson said council would continue to strive for improved performance.

“There is always room for improvement. We are all aware of it, and we will continue to aspire to drive our performance standards even higher,” he said.

“Organisations are often at their most vulnerable when things are going well. As gratifying as the recent positive feedback has been, we won’t be getting comfortable.”

The only Canterbury authority to participate in the Excellence programme, Council’s work in the post-earthquake period was specifically acknowledged in the report overview.

LGNZ noted the leadership and vision Council had shown for the recovery of the district following the 2010 and 2011 Canterbury earthquakes. 

Recovery was achieved, it said, through careful financial management and re-investment in critical infrastructure. 

LGNZ also acknowledged Council had recognised the need to shift its focus to the future in order to tackle the key issues facing the district.

Councils are being assessed every three years as part of the Excellence programme and are being given a standard from AAA to C.

Once they receive their initial rating, Councils are encouraged to discuss results with communities and use the assessments to plan improvements.

LGNZ has set up the independent assessment system to give communities a clear and independent picture of how well their Council is performing in serving the community.

“It provides for communities a thorough and trusted standard for council performance.  They will now know that their Council meets an A, B, or C standard,” LGNZ’s Chief Executive Malcom Alexander said.

“For Councils this will help them improve to deliver top value for communities.  They will now know how they perform in dozens of services, and where the community wants improvement.”

The 21 Councils involved in the programme are:

  • Far North District Council
  • Gisborne District Council
  • Greater Wellington Regional Council
  • Hastings District Council
  • Horowhenua District Council
  • Masterton District Council
  • Matamata- Piako District Council
  • Napier City Council
  • Nelson City Council
  • Porirua City Council
  • Queenstown Lakes District Council
  • Rangitikei District Council
  • Ruapehu District Council
  • South Taranaki District Council
  • South Waikato District Council
  • Taupo District Council
  • Upper Hutt City Council
  • Waikato Regional Council
  • Waimakariri District Council
  • Wairoa District Council
  • Whakatane District Council

Available download:
Waimakariri District Council Independent Assessment Report (pdf, 1019.5 KB)