Kerbside Bins Are Coming…
Make Your Choice

We’re introducing the ‘Your Choice’ kerbside collection service from July 2019 and we need ratepayers to tell us what service they want for their property.

We need this information so we’ll be ready to deliver the right bins to the right properties before the new service rolls out on 1 July 2019. We also want to ensure the correct rates are set for your property and the businesses tendering for the kerbside contracts will have an idea of the bin numbers they’ll be dealing with.

If you’re in the kerbside collection area and are a ratepayer, you will receive detailed information in your mailbox from early July.

Tell us your choice using the online form before Friday 3 August 2018.

Remember to have your unique code handy – this is printed on the letter and on the selection card that every ratepayer in the kerbside collection area will receive in the post.

If you do not have your code, click here and follow the link to obtain your property ID or you can contact our Customer Service Team on 0800 965 468 for assistance.

Why are you asking me this now when you won’t be starting the service for another year?
How do I tell you want I want?
What if I want to make a change to my selection?
What will happen if I don’t tell you what service I want?
What can I choose if I have a granny flat on my property?
What if I own several properties, or a property with several flats or units on it, how do I let you know what my choice is for each?
If my property changes hands before the bins are delivered can the new owner choose something different?
What happens if my property changes hands after the new service starts? Can the new owner choose something different?
When will the bins get delivered?
When does the bin collection start?
Is there a limit of one bin per property? What happens if I want two? Is there an enhanced service option like the recycling?
What will I be able to put in the organics bin?
How often will rubbish and organics be collected?
When does the bin collection start?
I live in Ohoka/Mandeville/Swannanoa and I have a recycling bin. Will I be able to use rubbish bags? Will I be able to get a rubbish bin, or an organics bin?
I live in Ohoka/Mandeville/Swannanoa and I (or the previous property owner) opted out of the recycling collection. Will I be able to opt in and get a recycling bin and rubbish bin? Will I be able to just get a rubbish bin?
Does this change what we take in recycling?
Will I have the same collection day?
What is the process for changing the type or size of bin after delivery has been made? Is there a cost?
What will the fees and charges be for stolen bins?
Why can’t I get a 240L rubbish bin from you?
Why is rubbish only collected fortnightly? Rubbish smells after one week.
How much am I allowed to put in my bin?
What happens if I leave where I am living?
What happens if I move into a property with no bin?
How many litres of rubbish can you fit into the WDC rubbish bags?
How do I know how big my Recycling bin is so that I can compare with others?

If you have any questions that aren’t answered here, contact our Customer Service Team on 0800 965 468.