Kerbside Bins Are Coming...

We’re introducing an expanded kerbside collection service on 1 July 2019.

We’ve asked ratepayers what service they want for their property so the right bins can be delivered to the right properties before the new service begins on 1 July 2019. The deadline for making that choice was 1 March 2019. The bin orders have now been placed based on the number and type of bins selected by ratepayers by the deadline.

If you’re in the kerbside collection area, are a ratepayer, and asked for rubbish and/or organics bins between 5 March and 14 June 2019, we will record that request and will do our best to deliver the bins before the new service starts (that depends on the availability of bins). If we can provide the bins before 30 June, your property will be rated for the service as from 1 July 2019. If we can’t deliver bins until after 1 July, you will be invoiced for part-year charges and the targeted rate will be added to your property’s rates in the following year.

Rate DescriptionProposed Annual Rate for 2019/20
Kerbside Collection Rate (for recycling)$103
Rural Kerbside Recycling Collection Rate (applies to the extended Ohoka Collection Area)$93
Refuse collection 80 litre bin$95
Refuse collection 140 litre bin$125
Organics collection 80 litre bin*$80
Organics collection 140 litre bin*$110
Organics collection 240 litre bin*$160

* The Council’s organics bin and rubbish bag collection services are not available in the extended Ohoka Collection Area.

Please email us at in the first instance or contact our Customer Service Team on 0800 965 468 for assistance, or to tell us what bin services you would like for your property.

Questions & Answers

These Q&As help to explain the kerbside collection service.

Making a Choice

Can I change the type or size of my bin? Is there a cost?
Is there a limit of one bin per property?
What can I choose if I have a granny flat on my property?
What will happen if I didn’t order any bins?
How do I know how big my recycling bin is so that I can compare it with others?


When will the bins get delivered?
How will I know when delivery is due for my area?
Will the bins be left on the street?
What do I do if my bins are not delivered?

Change of Ownership

If my property changes hands, can the new owner choose something different?
Can I take the bins with me when I leave?
What happens if I move into a property with no bin?


What will I be able to put in the organics bin?
How often will rubbish and organics be collected?
Rubbish gets smelly after a week, why is it only collected fortnightly?
Will I have the same collection day?
Does this change what we take in recycling?
I live in Ohoka/Mandeville/Swannanoa and I have a recycling bin. Will I be able to use rubbish bags? Will I be able to get a rubbish bin, or an organics bin?
I live in Ohoka/Mandeville/Swannanoa and I (or the previous property owner) opted out of the recycling collection. Will I be able to opt in and get a recycling bin and rubbish bin? Will I be able to just get a rubbish bin?
Why can’t I get a 240L rubbish bin?
How much am I allowed to put in my bin?

How Much Does it Cost?

If I didn’t make a choice for bins earlier, what will it cost to join up now?
Why do I have to pay a bin delivery/pick up fee?
If I change my mind during the year, do I get my rates refunded?
What will the fees be for stolen bins?
Do I get a refund of the price of any rubbish bags that I no longer need?

If you have any questions that aren’t answered here please email our Customer Service Team, in the first instance or call on 0800 965 468.