Missing bins

If any of your bins go missing on your collection day, call the Council or email us (office@wmk.govt.nz) within 24 hours to let us know. Check with your neighbours in case they have taken it in by mistake, and if you do find it contact us again as soon as possible to tell us it’s been found.

Missing bins will be replaced at no charge if they are reported within 24 hours of the collection day they disappeared. There will be a charge for bins to be replaced if they are reported as missing outside that 24 hour period. You can find out the fees and charges here.

Bin deliveries are made on Thursdays and Fridays. If missing bins are reported to us by midday on Wednesday, the bin should be replaced that same week, otherwise it’ll be replaced at the end of the following week.