Coronavirus COVID-19

We are closely monitoring the situation and following advice from the Ministry of Health in response to the developing COVID-19 pandemic. Check here regularly for all updates on Council services. Nationwide updates are available on the government’s official site Unite against Covid 19.

On this page:

For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.

FACILITIES CLOSED:

All Council facilities and buildings are closed as of Monday 23 March. This includes: services centres, libraries, aquatic centres, halls an meeting venues. Playgrounds are also closed. Essential services remain in operation – this includes services such as roading, water, sewerage and stormwater, and refuse and recycling collection. Please check the drop downs below for full details on the status of all Council facilities and services.

Service Centres

Rangiora Service Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.


Kaiapoi Service Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.


Oxford Service Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.


Local Business Support

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs including advice, support and information on accessing Government subsidies. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.


Rates

Waimakariri ratepayers facing financial hardship because of COVID19 have a range of options available to provide relief from rates - including deferral.

Relief arrangements available for rates

Measures available are:

  • Defer the payment of the next instalment
  • Check if you qualify for a rates rebate – if you have a gross household income of around $35,000 or less let us know
  • Spread your payments equally over the instalment period or beyond
  • Reducing the frequency of an existing direct debit to make smaller more regular payments
  • Reduce the amount of your direct debit temporarily until your situation improves
  • Investigate other forms of financial assistance that may be available such as, talking to your bank.

Read more about relief measures for rates.

Still got some questions? Take a look at our Q and A's on rates in response to Covid19.

Online Application for Rates Payment Assistance

Contact us on rates@wmk.govt.nz or 0800 965 468 (0800 WMK GOV) if you would like to talk or discuss a payment plan – we want to help.

Libraries

Digital Library Services

Our eLibrary is available 24/7 to help see you through the isolation.  Full details of all our eResources can be found on our website.  If you need help setting up your library card pin number contact the library via library@wmk.govt.nz or send us a Facebook message.


Rangiora Library

Status: Closed from Monday 23 March 2020 until further notice
More info: Our after-hours book return slots are closed. Please hold on to anything you have borrowed for the time being. You will NOT incur any overdue fees.


Kaiapoi Library

Status: Closed from Monday 23 March 2020 until further notice
More info: Our after-hours book return slots are closed. Please hold on to anything you have borrowed for the time being. You will NOT incur any overdue fees.


Oxford Library

Status: Closed from Monday 23 March 2020 until further notice
More info: Our after-hours book return slots are closed. Please hold on to anything you have borrowed for the time being. You will NOT incur any overdue fees.


Aquatic Centres

Dudley Park Aquatic Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: Memberships and concession cards will be frozen. Learn to Swim accounts will be credited and no new bookings will be taken.


Kaiapoi Aquatic Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: Memberships and concession cards will be frozen. Learn to Swim accounts will be credited and no new bookings will be taken.


Seasonal Summer Pools

Status: Oxford pool closed as scheduled and Waikuku Beach Paddling Pool closure brought forward to Monday 23 March 2020.


Other Facilities

Halls and Meeting Venues

Status: Closed until further notice
More info: We will not be accepting any bookings for these spaces until further notice


Playgrounds & Dog Parks

Status: Closed until further notice
More info: This includes barbecues


Parks, Reserves & Beaches

Status: Open (however any playgrounds and barbecues within the parks and reserves are closed).
More info: The Government's advice is that everyone should stay home unless they need to access an essential service. You may exercise, go for a walk or enjoy nature but outside of your home, you must follow physical distancing rules and avoid any necessary risk.

ECan Regional Parks are open, however visitors must keep a two-metre distance from other people at all times.

There is no vehicle access (including trail bikes) to the Waimakariri River Regional Park araes, and toilet blocks are locked. Find out more about ECan's services here.

Take a look at the COVID-19 site for advice on self-isolation and keeping yourself safe.


Hunting, Fishing, Hiking & Tramping

Status: Many walking trails are closed during Alert Level 4.   
More info: The Department of Conservation and Fish & Game are asking people not to head into the back country or go hunting or fishing. During Alert Level 4, people must stay home unless walking or exercising close to home – following guidance on minimum separation and hygiene requirements. This lessens the exposure of risk to safety, so that emergency services are available to help those in the greatest need.

- All huts, campsites and lodges are closed due to COVID-19
- All huts and campsite bookings are cancelled
- You cannot self-isolate at a DOC hut, lodge or campsite.

Check the DOC website for information about closures.


Public Toilets

Status: Open
More info:  While we ask the public to avoid using public toilets to minimise risk, they remain on the 'essential' list and will stay open to ensure they are available to those out in the community providing essential services. There are additional cleaning measures in place.


Rubbish, Recycling and Organics


Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics will continue as normal and bins should be put out for their usual collection.

Change in Recycling Processing: Although there is no change to the collection of bins, as of Friday 3 April, Eco Central (our recycling sorting plant) will be temporarily pausing the processing of recycling. This means all recycling will be temporarily diverted to landfill. Take a look at our Q and A's about this temporary change to recycling and read our recycling news update.

We ask that, where possible, you continue to use each of your three bins as normal.

Though there are temporary changes to our recycling processing, the composting facility is still operational and will remain so,  unless we hear otherwise that their ability to provide normal service has been compromised.

More info: Drivers are following guidelines from the Ministry of Health and won't be able to manually handle bins during this period. To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other obstructions

Rubbish bags will be collected as normal, our drivers have protective measures in place to manage the manual handling aspect of the bags.

Find out more here.

Last updated: 2 April


Transfer Stations

Status: Recycling drop-off facilities at the Southbrook Resource Recovery Park, Oxford Transfer Station and Cust are closed. The Recovery Park and Transfer Station remain open for essential rubbish disposal only, not for household or garage clear outs, hardfill, builders waste or tyres. Essential rubbish collection companies can continue to bring rubbish to the transfer stations. Those who do not have an account should discuss with staff at the gate.
More info: Rubbish for disposal at the transfer stations needs to be in an official Waimakariri District Council rubbish bag. Skips are available inside the transfer stations for bag drop-off during opening hours. The bags are 'user pays' and can be disposed of for free.

Find out more here.


Swapping Kerbside Bin Sizes

Status: bin swaps have been suspended until further notice


Council Services

We recognise the Council is an enabler of local business so are committed to continuing to support local businesses, provide essential services and do as much as we can online.

What essential services staff remain at work?

  • Water
  • Wastewater
  • Stormwater and drainage
  • Stockwater
  • Roading
  • Burials
  • Finance and rates
  • Customer Service
  • Community team/welfare support
  • Pensioner housing
  • Public toilets
  • Digital services and Communications.

What non-essential services are customers able to work with digitally?

  • Parks and reserves
  • Environmental health
  • Animal control
  • LIMs
  • Building consents
  • Noise control
  • Customer service.

More details to come soon.


Building Unit Services:

Status: The Building Unit will continue to offer some but not all services during the Level 4 alert period.
More info:

We can:

  • Receive consent applications submitted on-line
  • Process consent applications within communication limits from Covid-19
  • Grant and issue building consents electronically – hard copies won’t be available
  • Process planning checks and PIM applications
  • Receive and process Code Compliance Certificates
  • Issue Code Compliance Certificates
  • Receive and process amendments to compliance schedules
  • Take urgent service requests
  • Complete dangerous or insanitary building inspections
  • Receive and issue BWOFs
  • Respond to technical queries over the phone and via email

What we can’t do at this level includes:

  • Site visits
  • Building inspections
  • Non urgent service requests
  • BWOF audits
  • Swimming pool Inspections.

Throughout this time, please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.

Events & Meetings

Council, Committee and Community Board Meetings

More info: The Waimakariri District Council has made contingency plans to maintain its governance duties during the COVID19 outbreak. Council considered and approved a proposal to set up an Emergency COVID-19 Response Committee, comprising all members of the Council, with a quorum of two.

This same response was adopted following the Canterbury earthquakes.

As part of the proposal, all Community Board meetings as well as Committees, Joint Committees, Working Groups and Steering Groups are suspended until further notice, effective immediately.

Any business that would normally be dealt with by the Committees or Boards, will now be undertaken by the new Emergency COVID19 Response Committee, or delegated to Council management.


Halls and Meeting Venues

Status: Closed until further notice
More info: 
We will not be accepting any bookings for these spaces until further notice


Hearing for the draft Rangiora Town Strategy

More info: Due to the COVID-19 pandemic, the hearing scheduled for 27 March has been postponed until further notice. We will provide an update on this project as soon as we are able to.

Public Transport

Metro Bus Services

On Tuesday 24 and Wednesday 25 March, buses will run to the normal weekday timetable.

After Wednesday 25 March, public transport will only be available for people working in essential services, for medical reasons, and to get to the supermarket. The Sunday timetable will be in use from this point.

Buses will have rear boarding only, and fares will not be required after Wednesday. These measures will remain in place for at least four weeks.

If you are unwell and need to travel, please use private transport. Check the Metro site for more info…


While Council buildings may be closed we are still here to help. We encourage people to conduct business with us online or over the phone and will be posting regular updates on our website and social media channels regarding how we intend to maintain service levels within these new restrictions.

How can you get in touch:

Helpline For Those in Need:

Residents in need of help accessing essential household goods and services due to the COVID-19 lockdown can get assistance via a local helpline.

If you're struggling to get access to

- Food, water, or clothing
- Medication or other medical needs
- Baby or infant needs
- Pet needs – food, veterinary or shelter

Please call the helpline on 0800 24 24 11 or contact the Council's normal 0800 number 0800 965 468 to be connected to the local welfare support team.


Latest Council Update:


There have been significant changes and adjustments made by all of us in the united fight against COVID-19.

We understand that many residents are concerned about paying bills and we want to provide some relief and options when it comes to rates.

There are a number of ways we can help - including deferring payment. Give our team a call on 0800 965 468 or email rates@wmk.govt.nz to talk through the options available. More info on how we can help is available here.

Council staff are looking closely at our Draft Annual Plan 2020/21 (the document which sets budgets and in turn rates for the coming year) to see if there are any changes we can make to defer projects or reduce spending to bring any increases to as low a level as possible.

Our Draft Annual Plan 2020-2021 is currently out for consultation and we want to hear from you. We’ve extended this until Tuesday 14 April to give residents additional time to provide their feedback.

If you have any concerns, feedback or thoughts you can share these at waimakariri.govt.nz/letstalk. The Council will review the revised budgets and your feedback before setting rates for the coming year 2020/21.

We now have an Emergency Operations Centre (EOC) up and running in the District. This is focusing on connecting people who need help and support to the right service.

We are working with local support agencies, staff, volunteers and businesses to make sure that vulnerable people have what they need to get through the Level 4 lockdown. We can help with things like delivering groceries, picking up medicines, can arrange a buddy to check in with you by phone, connect you to a specialist help service or help with financial advice.

So if you are, or know anyone who is, vulnerable, isolated or struggling during the lockdown please call the helpline on 0800 24 24 11 or our Customer Services team on 0800 965 468.

We are here to help. You can contact us in a number of ways:

Just a reminder too that even though the roads are quieter, treat them as you normally would. Stay focused on the task at hand and follow the road rules.

Please stay home, follow the rules, be kind and take care of each other.

Support for families:

Locally there are people who can help:

  • Presbyterian Support 03 313 8588
  • Age Concern Canterbury 0800 80 33 44.

Local food banks:

Kaiapoi:

Rangiora:

Oxford:

Business Support:

Temporary Accommodation:

  • For help to self-isolate if you can’t in your own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged. You can find out more at temporaryaccommodation.mbie.govt.nz/covid-19/

National helplines:

  • There is a dedicated Healthline 0800 number for COVID-19 health advice and information - 0800 358 5453. This is supported by online at covid19.govt.nz. For other health related issues call 0800 611 116
  • ‘Need to talk?' service on 1737 to talk with a trained counsellor
  • Mental Health Crisis Line phone or text 7174 Available 24 hours
  • Youthline 0800 376 633 or free text 234. Their website also has a web chat facility youthline.co.nz

All Related News:


09 April - Boat Ramps Closed

08 April - Waimakariri District Council Turns Focus to Community Need

03 April - COVID19 - Rates Relief Available

02 April - Waimakariri Emergency Operations Centre Activated

02 April - Recycling Temporarily Diverted to Landfill

02 April - Draft Annual Plan consultation extended for a week

02 April - Kairaki Beach Access Closed

01 April - Help Available For Those In Need

01 April - COVID19 - What's Happening With Rates?

31 March - Keeping our Volunteer Firefighters Safe

31 March - Using Community Spaces during Lock down

27 March - Transfer Stations Restricted to Comply with Physical Distancing

27 March - Beach Access closed

27 March - Advice for Campers at Level 4 

26 March - Remembering Fire Safety During Covid-19 Lockdown

26 March - Business Support in North Canterbury

25 March - Mayoral Update on Covid-19 Response

25 March - Building Services During Level 4 Period

24 March - Change to Recycling, Rubbish and Organics

24 March - Council COVID19 Update - 24 March

23 March - Greater Christchurch Public Transport Update

23 March - Council COVID-19 Update - 23 March

22 March - All Waimakariri District Council facilities closed

22 March - Changes to Our Inspection Process

18 March - Council Well Positioned For Coronavirus/COVID-19 Response

12 March - Closely Monitoring Coronavirus/COVID-19