Alert Level 3


We are closely monitoring the situation and following advice from the Ministry of Health in response to the developing COVID-19 pandemic.

Check here regularly for all updates on Council services.

Nationwide updates are available on the government’s official site Unite against Covid 19.

FACILITIES CLOSED:

All Council facilities and buildings are closed as of Monday 23 March. This includes: services centres, libraries, aquatic centres, halls an meeting venues. Playgrounds are also closed. Essential services remain in operation – this includes services such as roading, water, sewerage and stormwater, and refuse and recycling collection. Please check the drop downs below for full details on the status of all Council facilities and services.

While Council buildings may be closed we are still here to help. We encourage people to conduct business with us online or over the phone and will be posting regular updates on our website and social media channels regarding how we intend to maintain service levels within these new restrictions.

How can you get in touch:


Alert Level 3 Updates to Services and Facilities

New Zealand will be at Alert Level 3 from Tuesday 28 April. Information on Council services and facilities under Alert Level 3 will continue to be updated as we work through changes.

Until the alert level change comes into effect, please refer to our Level 4 updates and continue to follow all Alert Level 4 guidelines.

Aquatic Centres

Level 3

Dudley Park Aquatic Centre

Status: Remains closed at Level 3
More info: Memberships and concession cards will be frozen. Learn to Swim accounts will be credited and no new bookings will be taken.


Kaiapoi Aquatic Centre

Status: Remains closed at Level 3
More info: Memberships and concession cards will be frozen. Learn to Swim accounts will be credited and no new bookings will be taken.


Seasonal Summer Pools

Status: Oxford pool closed as scheduled and Waikuku Beach Paddling Pool closed on Monday 23 March 2020.


Building Unit Services

Level 3

Status: The Building Unit will continue to most but not all services during the Level 3.
More info:

We can:

  • Receive consent applications submitted on-line
  • Process consent applications within communication limits
  • Grant and issue building consents electronically – hard copies won’t be available
  • Carry out Site visits
  • Conduct Building inspections
  • Process planning checks and PIM applications
  • Receive and process Code Compliance Certificates
  • Issue Code Compliance Certificates
  • Receive and process amendments to compliance schedules
  • Take urgent service requests
  • Complete dangerous or insanitary building inspections
  • Receive and issue BWOFs
  • Respond to technical queries over the phone and via email

You can book your building inspections by calling (03) 311 8906 or email bcbooking@wmk.govt.nz 

Please make sure you have the following information to hand or include it in your email booking:

  • Site point of contact details
  • Confirmation that you have a visitors register for your site
  • That consented documents are available on site
  • That the building will be accessible at the time of inspection

Before coming on to site our inspector will call the point of contact person so they can meet at the entrance to the site.

What we can’t do at this level includes:

  • Non urgent service requests
  • BWOF audits
  • Swimming pool Inspections.

Council Services Overview

Level 3

We recognise the Council is an enabler of local business so are committed to continuing to support local businesses, provide essential services and do as much as we can online.

What essential services staff remain at work?

  • Water
  • Wastewater
  • Stormwater and drainage
  • Stockwater
  • Roading
  • Burials
  • Finance and rates
  • Customer Service
  • Community team/welfare support
  • Pensioner housing
  • Public toilets
  • Digital services and Communications.

What non-essential services are customers able to work with digitally?

  • Parks and reserves
  • Environmental health
  • Animal control
  • LIMs
  • Building consents
  • Noise control
  • Customer service.

More details to come soon.


Building Unit Services:

Status: The Building Unit will continue to offer some but not all services during the Level 4 alert period.
More info:

We can:

  • Receive consent applications submitted on-line
  • Process consent applications within communication limits from Covid-19
  • Grant and issue building consents electronically – hard copies won’t be available
  • Process planning checks and PIM applications
  • Receive and process Code Compliance Certificates
  • Issue Code Compliance Certificates
  • Receive and process amendments to compliance schedules
  • Take urgent service requests
  • Complete dangerous or insanitary building inspections
  • Receive and issue BWOFs
  • Respond to technical queries over the phone and via email

What we can’t do at this level includes:

  • Site visits
  • Building inspections
  • Non urgent service requests
  • BWOF audits
  • Swimming pool Inspections.

Throughout this time, please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.

Environmental Services

Level 3

Food Businesses:

Status: Some food businesses may be able to reopen under Alert Level 3. New Zealand Food Safety (NZFS) has sent an email to all food businesses outlining the steps to getting up and running at Alert Level 3. If you have not received the email, please contact our Environmental Services Unit at ESU@wmk.govt.nz and they will pass on the information. If you have received the email and have questions or need to make changes to how your business operates you should also contact the Council via 0800 965 468 or office@wmk.govt.nz

More info: The key messages for food businesses looking to reopen are:

  • Food delivery, drive-through, online shopping or options such as click-and-collect can start from 11:59 pm on Monday 27 April.
  • However, you cannot open your physical retail storefront to customers unless you are a supermarket, dairy or petrol station.

There are several questions that need to be answered before your business can reopen:

  • What changes or additions will you have to make to the way you do business within the level 3 guidelines?
  • Are there any implications for your Food Control Plan or National Programme?

If you are changing your business model you must notify the Council. You will need to contact us if you are planning to provide services or products that you have not offered before - for example deliveries, takeaways or selling food to other businesses (wholesaling) - to make sure you are not operating outside of your current scope. Any changes to scope will need to be notified to, and reviewed by the Council, which may place conditions for the temporary change during Covid-19 Level 3.

MPI Information packs

Food businesses wanting to change their scope should also refer to the following MPI information. Click to download the relevant information pack:

-          Selling takeaway food

-          Delivering/transporting food

-          Meal kits and breaking bulk food into smaller packaging for retail

-          Making chilled / frozen prepared food

Read our last news update or get in touch if you need some guidance.


Animal Control:

Status: Our animal control officers are still working through the lockdown.
More info: It's great to see people out walking their dogs around their neighborhoods, getting some sunshine and exercise in. You may be coming across more people than you usually would in your travels. Please take this into consideration and keep your pets leashed in public and pick up after them.

Libraries

Level 3

Waimakariri Libraries continues to be here for you during Alert Level 3. Our librarians are working from home and keen to connect from their bubble to yours. You can reach us by email on library@wmk.govtnz, by phone on 311-8901, or via Facebook at www.facebook.com/waimakaririlibraries.

Please note that Waimakariri Libraries is unable to take any returned items during Alert Level 3. Hold on to your items and we will let you know when we are accepting returns again. All loans have been extended and there will be no overdue fines accrued during this time.

My Book Bag - contactless book borrowing service.

Libraries in Kaiapoi, Rangiora and Oxford have two different options for how residents can get in touch and order books.

You can either:

Our team of librarians will select items for each bag for you and try to match requests as much as possible. We will arrange with you for a collection time from outside Rangiora or Kaiapoi Libraries - you MUST collect within your timeslot.


Digital Library Services

Our eLibrary is available 24/7 to help see you through Alert Level 3.  Full details of all our eResources can be found on our website.  If you need help setting up your library card pin number contact the library via library@wmk.govt.nz or send us a Facebook message.

You can visit the Waimakariri Libraries Facebook page for Babytimes, Storytimes, Toddler Times, quizzes, Lego Club videos, book reviews and more to keep you and your whānau occupied during lockdown. All preschool sessions are available on our website to view during lockdown and new videos will be posted to Facebook at 10.30am, Monday to Friday.


Rangiora Library

Status: Remain closed at Alert Level 3
More info: Our after-hours book return slots are closed. Please hold on to anything you have borrowed for the time being. You will NOT incur any overdue fees.


Kaiapoi Library

Status: Remain closed at Alert Level 3
More info: Our after-hours book return slots are closed. Please hold on to anything you have borrowed for the time being. You will NOT incur any overdue fees.


Oxford Library

Status: Remain closed at Alert Level 3
More info: Our after-hours book return slots are closed. Please hold on to anything you have borrowed for the time being. You will NOT incur any overdue fees.


Local Business Support

Level 3

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs including advice, support and information on accessing Government subsidies. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.

Food Businesses Looking to Reopen at Alert Level 3

More info: Please take a look at our Environmental Services section.


Meetings & Events

Level 3

Council, Committee and Community Board Meetings

More info: All Community Board meetings as well as Committee, Joint Committee, Working Group and Steering Group meetings remain suspended under Alert Level 3.

Under Alert Level 4, the Waimakariri District Council made contingency plans to maintain its governance duties during the COVID19 outbreak. Council considered and approved a proposal to set up an Emergency COVID-19 Response Committee, comprising all members of the Council, with a quorum of two. This same response was adopted following the Canterbury earthquakes.

Any business that would normally be dealt with by the Committees or Boards, will now be undertaken by the new Emergency COVID19 Response Committee, or delegated to Council management.

Upcoming meetings:

Waimakariri District Council
Location: Online Meeting - Join the Live Stream Here
5th May 202001:00 pm
Annual Plan Hearing
Location: Online Meeting - Join the Live Stream Here
6th May 202001:00 pm
Audit and Risk Committee
Location: Location: Online Meeting
19th May 202009:30 am
Utilities and Roading Committee
Location: Location: Online Meeting
19th May 202004:00 pm
Waimakariri District Council (to deliberate on Draft Annual Plan)
Location: Location: Online Meeting
26th May 202009:00 am
Waimakariri District Council (to deliberate on Draft Annual Plan)
Location: Location: Online Meeting
27th May 202009:00 am

Halls and Meeting Venues

Status: Remain closed under Alert Level 3
More info: 
We will not be accepting any bookings for these spaces until further notice


Community Facilities, Parks and Reserves

Level 3

Halls and Meeting Venues

Status: Remain closed at Level 3.
More info: We will not be accepting any bookings for these spaces throughout Level 3. Users of community facilities will be contacted by staff.


Playgrounds

Status: Remain closed during Level 3 (including barbecues)
More info: 

This is because of the slight risk of virus transfer from one of the many surfaces in playgrounds


Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

Status: Remain closed during Level 3
More info:

Social distancing can be difficult in these spaces and there is a risk of breaking your bubble.


Parks, Reserves & Beaches

Status: Open (however any playgrounds and barbecues within the parks and reserves are closed).
More info: 

Access gates to our beach car parks will be open at Level 3 following government guidance that you can visit your local beach

You may exercise, go for a walk or enjoy nature but outside of your home, you must follow physical distancing rules and avoid any necessary risk.

ECan Regional Parks are open, however visitors must keep a two-metre distance from other people at all times.

There is no vehicle access (including trail bikes) to the Waimakariri River Regional Park areas, and toilet blocks are locked. Find out more about ECan's services here.

Take a look at the COVID-19 site for advice on self-isolation and keeping yourself safe.


Boat Ramps

More info:

Boating is not a permitted activity at Level 3


Hunting, Fishing, Hiking & Tramping

Status: Walking trails are open during Level 3.   
More info:

Following government guidance, the Department of Conservation and Fish & Game are asking people to stay on local trails on shorter tracks limited to 3 hours and physical distancing should be maintained. Hunting is only permitted on private land there will be no hunting on public land.

  • All huts, campsites and lodges remain closed
  • All toilets remain closed and visitors must take their litter home
  • All huts and campsite bookings are cancelled
  • You cannot self-isolate at a DOC hut, lodge or campsite.

Check the DOC website for more information.


Public Toilets

Status: Closed (apart from those used by essential workers)
More info:  While we ask the public to avoid using public toilets to minimise risk, some will stay open to ensure they are available to those out in the community providing essential services. There are additional cleaning measures in place.


Planning

Level 3

Status: Planning will continue to offer most services remotely

More Info:

Staff will continue to work remotely from home

You can still access all of our service by phone or email - if you need anything please call

We continue to process resource consents including section 223 and 224 survey approvals

At Level 3 we can carry our site inspections for resource consents and condition auditing for most processes. We will be changing the way we carry out these inspections and you can find out more here

Public Transport

Level 3

Metro Bus Services

Update 8 May 2020:

Metro's public transport networks are returning to regular timetables from Monday 11 May, and the central city bus interchange will reopen.

To keep everyone safe, physical distancing, additional cleaning, and contact tracing are all in place. Fares will not be required during Alert Level 3 and 4.

If you are unwell and need to travel, please use private transport.




Starting on Tuesday 28 April, Metro Bus services will be moving to a Saturday timetable running Monday – Saturday, with the Sunday service running on Sundays, for most services.

Under Level 3, government advice is that travel is still restricted, and is only allowed for permitted movement in your local area – e.g. for going to work, school or supermarkets.

The physical distancing requirement means a smaller number of passengers than usual can be carried. This number may vary depending on the bus size but will generally be between 7 and 11.

If you are unwell and need to travel, please use private transport. Check Alert Level 3 Metro update for more info…

Rates

Level 3

Waimakariri ratepayers facing financial hardship because of COVID19 have a range of options available to provide relief from rates - including deferral.

Relief arrangements available for rates

Measures available are:

  • Defer the payment of the next instalment
  • Check if you qualify for a rates rebate – if you have a gross household income of around $35,000 or less let us know
  • Spread your payments equally over the instalment period or beyond
  • Reducing the frequency of an existing direct debit to make smaller more regular payments
  • Reduce the amount of your direct debit temporarily until your situation improves
  • Investigate other forms of financial assistance that may be available such as, talking to your bank.

Read more about relief measures for rates.

Still got some questions? Take a look at our Q and A's on rates in response to Covid19.

Online Application for Rates Payment Assistance

Contact us on rates@wmk.govt.nz or 0800 965 468 (0800 WMK GOV) if you would like to talk or discuss a payment plan – we want to help.

Rubbish, Recycling and Organics

Level 3

Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics will continue as normal and bins should be put out for their usual collection by 7am on collection day.

Recycling Processing: EcoCentral, the plant that processes the Districts Recycling have advised us that they plan to reopen on 4 May. At this point, kerbside recycling will no longer be diverted to landfill. Until then, we ask that you continue to use each of your three bins as normal.

From Monday 4 May, EcoCentral will only be accepting plastic types 1, 2 and 5 (no lids). These are rigid plastics like soft drink and milk bottles, detergent bottles and large yoghurt containers. We can't accept any plastic that has contained chemicals or engine oil, even if it is a 1, 2 or 5.

Please check the plastic type on the bottom of your items and ensure that only these are put into your recycling bin from now on. These plastics are able to be recycled in New Zealand. All other plastic types (3, 4, 6 and 7) as well as any soft plastic that can be scrunched into a ball should be put in the rubbish.

On Friday 3 April, Eco Central (our recycling sorting plant) temporarily paused the processing of recycling. Take a look at our Q and A's about this temporary change to recycling, which will be in place until Monday 4 May.

The composting facility is still operational and will remain so, unless we hear otherwise that their ability to provide normal service has been compromised.

More info: Drivers are following guidelines from the Ministry of Health and won't be able to manually handle bins during this period. To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other obstructions

Rubbish bags will be collected as normal, our drivers have protective measures in place to manage the manual handling aspect of the bags.

Last updated: 22 April


Transfer Stations

Status: The Southbrook Resource Recovery Park will open on Tuesday 28 April for green waste, rubbish disposal and limited recycling only.

To ensure physical separation can be achieved, we ask that only one person visits. Numbers will be limited in the drop-off areas, with only three vehicle bays open at both the green waste and rubbish pit.

Recycling drop-off:

From Tuesday 28 April the Recovery Park is able to accept clean mixed glass - all tops must be removed.

From Monday 4 May, the Recovery Park can accept clean flattened cardboard.

The Oxford Transfer Station will be able to accept clean flattened cardboard and clean glass from Friday 1 May.

Ensure glass and cardboard are separated so they can be dropped quickly and efficiently, so as not to create delays.

The Oxford Transfer Station will only be open on it's normal days and times for the drop-off of Waimakariri District Council rubbish bags at the skip inside the gate. For now, residents will need to drop large loads off to Southbrook.

The Cust Recycling Centre remains closed.

More info: Staff will be on-hand to direct people and monitor numbers. We will be recording customers details so that they can be contact-traced if necessary. This will slow things down, so please expect delays.

What using the Southbrook Resource Recovery Park will look like under Alert Level 3:

  • One person per vehicle to limit the number of people on-site: we will be recording customers details so they can be contact-traced if necessary, which will add to delays especially if there is more than one person in the vehicle
  • Only bring what can be handled by one person - staff will not be able to help unload trailers
  • We cannot accept whiteware, polystyrene, scrap metal or hazardous waste like batteries and gas bottles
  • Staff will direct visitors and limit vehicles in the disposal areas to allow physical distancing to be maintained – please follow instructions
  • Card payments only (no cash) and pay wave is preferred
  • WDC rubbish bags can still be dropped into the skips inside the gate
  • The Recycling area and the Resale Store remain closed
  • Residents should expect delays and be patient – it will be busy.

Swapping Kerbside Bin Sizes

Status: bin swaps have been suspended until further notice


Service Centres

Level 3

Rangiora Service Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.


Kaiapoi Service Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.


Oxford Service Centre

Status: Closed from Monday 23 March 2020 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.



For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.