Alert Level 2

We are closely monitoring the situation and following advice from the Ministry of Health in response to the developing COVID-19 pandemic.

Check here regularly for all updates on Council services.

Nationwide updates are available on the government’s official site Unite against Covid 19.

FACILITIES AND SERVICES:

While a number of Council buildings are reopening under Alert Level 2, the health and safety of both our customers and our staff is very important to us. Like other businesses and workplaces, we will be following all physical distancing guidelines and official government advice. This means our facilities may operate and services may be conducted in a different way to usual. We appreciate your understanding and cooperation during this time.

We encourage people to conduct business with us online or over the phone where possible. We will keep posting regular updates on our website and social media channels regarding our service levels as restrictions ease.

How can you get in touch:

Alert Level 2 Updates to Services and Facilities

New Zealand will be at Alert Level 2 from Thursday 14 May. Information on Council services and facilities under Alert Level 2 will continue to be updated as we work through changes.

Until the alert level change comes into effect, please refer to our Level 3 updates and continue to follow all Alert Level 3 guidelines.

Aquatic Centres

Level 2

Dudley Park Aquatic Centre

Status: Opening soon for lane swimming only


More info: 

Memberships and concession cards will be available again and extended for the period we were closed. Learn to Swim accounts will be credited and we will be taking bookings soon.

The learn to swim pool, leisure pool, lazy river and spa pool remain closed.

Physical distancing in place with contact details required from each visitor.

As we are restarting the equipment this means that our pools will take some time to heat up so it will be chilly.

We ask that users arrive and leave in your togs so we can limit the number of people using shared changing rooms.


Kaiapoi Aquatic Centre

Status: Opening on Thursday 14 May for lane swimming only


More info:

Memberships and concession cards will be available again and extended for the period we were closed. Learn to Swim accounts will be credited and we will be taking bookings soon.

The learn to swim space and leisure pool remain closed.

Physical distancing in place with contact details required from each visitor.

As we are restarting the equipment this means that our pools will take some time to heat up so it will be chilly.

We ask that users arrive and leave in your togs so we can limit the number of people using shared changing rooms.


Seasonal Summer Pools

Status: Oxford pool closed as scheduled and Waikuku Beach Paddling Pool closure brought forward to Monday 23 March 2020.


Building Unit Services

Level 2

Status: Providing full service with some staff working remotely
More info:

We will be following physical distancing guidance and health and safety requirements. Updated information about what to expect with Building Inspections at Alert Level 2 can be found here

Customers seeking technical advice

If you want to speak to our technical duty officer in person to phone 03 311 8906 to arrange a meeting.

Building consent officers

If people want to speak to the building officer who is processing your application please do so by phone as our consent officers continue to work from home.

Throughout this time, please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.

Libraries

Level 2


Rangiora Library

Status: Will open on Monday 18 May
More info: Books can be returned at our return slots from Thursday 14 May and there are no late fees for items borrowed before the lockdown


Kaiapoi Library

Status: Will open on Monday 18 May
More info: .Books can be returned at our return slots from Thursday 14 May and there are no late fees for items borrowed before the lockdown


Oxford Library

Status: Will open on Monday 18 May
More info: Books can be returned at our return slots from Thursday 14 May and there are no late fees for items borrowed before the lockdown


Using Waimakariri Libraries during Alert Level 2 - Frequently Asked Questions

What are you doing to ensure that staff and customers are safe once libraries re-open? 

The health and wellbeing of our customers and staff is our top priority. We are providing the necessary training and equipment to all staff as per our health and safety plan. We are also putting in place initiatives such as:

  • Contact tracing, asking customers to sign in and out
  • Personal hygiene measures as recommended by the government.
  • Monitoring and restricting the number of people within library spaces at any one time
  • Regularly emphasising the importance of frequent handwashing to all our staff, regardless of whether they have direct customer contact or not.
  • Frequent cleaning especially high touch points.

Why are you doing contact tracing? How will you use and store contact tracing information?

Contact tracing protocols are in place for protecting Council staff, contractors, customers and visitors entering our libraries against the risk of COVID-19. Staff will enter the details of all library visitors into our app upon entry, and check you out when you leave.  Everyone must do this to come into our libraries.

Your information is being collected to assist in the management of the COVID-19 pandemic.

It will be given to the Ministry of Health and/or the District Health Board only on request in the event that it is required for contact tracing purposes.

We will not use it for any other purpose and will destroy this record after 8 weeks. Security testing has been done on the solution to ensure data is secure and not able to be accessed by third parties.

Are you quarantining returned items?

Yes. Your returned items will be quarantined for 24 hours before being checked in and put back on the shelves. This means there will be a delay between when you return an item, to when it is removed from your account. Don’t worry, you will still be able to borrow more books before the other ones are checked in.

How many people will be allowed inside a library at any one time?

Each of our libraries will have a limit of people permitted in the building at any one time. This will be monitored to ensure that safe physical distancing can be maintained. Library transactions may take longer than they used to, please ensure that you allow enough time when you are planning your library visit. If you are worried about queues phone ahead, library staff can advise you on wait times.

I am over 70 and a bit worried about coming back to crowded public spaces.

Between 9am and 10am each weekday morning our focus will be on our elderly customers and preference for entrance will be given to over 65s.

If you are feeling concerned please visit the library during these hours – it will be quieter and the library will be at its cleanest.

I’m not well but I want some books!
Please do not come into the library if you are unwell. You can use the click and collect service and order a My Book Bag. Simply phone the library on 03 311 8901 or go online to place your order. Librarians will prepare a bag of books just for you. You can pick them up from outside the library of your choice. Delivery can be arranged for over 70s and vulnerable customers.

I’m not going to make it into the library this week, will my books become overdue?

The length of time you can have library items out for has been extended so you don’t have to worry!

We would appreciate it though if you bring your items back when you have finished with them so others can borrow them. If you are concerned about overdue items but can’t make it in, please phone the library on 03 311 8901 and we can help.

Are scanning, printing  and copying facilities available?

Yes, on a self-service basis. Please remember that we are not accepting cash payments. Eftpos only.

Are the public computers available?

Yes. Computers have been moved to promote physical distancing.  Printing, scanning, and photocopying will still be available, with payment by EFTPOS only for these services.

Use of the library computers is limited to one 30 minute block per day per person.
When you are finished you will need to wipe down the computer you have used, and the area around it with disinfectant spray and the disposable wipes provided.

Staff can still help you - but please respect the 2m physical distance required.

What are you doing to clean the self-serve kiosks?

Self-serve kiosks will be cleaned regularly. Hand sanitiser will also be available at or near kiosks for customers to use before and after touching the screens.

Will you be running storytimes, programmes and events at Level 2?

No, programmes and events will be run in the libraries during Level 2, however we still offer a range of virtual storytimes and events on our facebook page.

Will meeting rooms be available for use in Level 2?

No, library meeting rooms will not be available.

Will the Justice of the Peace services operating in Level 2?

No, the JP service will not  currently be operating in any of our libraries.  You may contact JP’s directly http://justiceofthepeace.org.nz/

I normally work/study in the library all day, can I still do this?

We will be asking all customers to limit their visits to 2 hours or less. Because of restricted numbers you will not be able to stay in the library all day.

Can my kids pop into the library by themselves after school?

Sorry we cannot have unaccompanied minors in the library at Alert Level 2. Children under 14 must have a parent or guardian with them while in the library.

Local Business Support

Level 2

Advice for businesses reopening under Alert Level 2

We know you will be thrilled to be able to open your doors again. We also know you will be working out how to run your business under the new guidelines. We thought we might provide some advice on how to do this in a way that looks after both your safety and that of your customers.

The below is intended as a guide ahead of reopening:

  • Physical distancing is still required – inside and outside of your business
  • Maintain physical distancing of at least 1m within retail and hospitality environments, or 2m if contact tracing is not possible
  • While there are no limits on the number of people allowed within your business, you need to ensure there is appropriate distance between customers. Equally, people will try and keep safe distances from one another and may choose to wait outside during busy periods
  • If you have customers queuing outside please remind them to keep a 2m distance from one another
  • Temporary and removable markers on the footpaths are allowed to help space people out – think something similar to what has been used outside of supermarkets. Chalk, stickers and other temporary and removable material is okay for you to install without our permission
  • Queues need to be as close to your building front as possible to allow foot traffic to continue to flow.

Staff are available to discuss any concerns/feedback related to the above measures.

If you have any questions regarding working at Alert Level 2 please visit covid19.govt.nz or worksafe.govt.nz.

Vanessa Thompson | Business and Centres Advisor
Business & Centres Unit Phone: 0800 965 468 (0800 WMK GOV)


Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.


Meetings & Events

Level 2

Council, Committee and Community Board Meetings

More info: Meetings will continue to be held online until further notice.

Upcoming meetings:

Click to view our Meetings Schedule.


Halls and Meeting Venues

Status: Community Facilities bookings remain cancelled until 23 May.

More info: 

We are continuing with standard building maintenance programs to maintain BWOF’s on all buildings.  We are re-starting all reactive maintenance and planned projects to support business.

The delay in opening to public will give us time to work with individual users groups around contract tracing, setting up required changes in facilities to meet Alert Level 2 protocols and moving or updating bookings as needed.

Community Facilities, Parks and Reserves

Level 2

Halls and Meeting Venues

Status: Community Facilities bookings remain cancelled until 23 May.


More info: 

We are continuing with standard building maintenance programs to maintain BWOF’s on all buildings.  We are re-starting all reactive maintenance and planned projects to support business.

The delay in opening to public will give us time to work with individual users groups around contract tracing, setting up required changes in facilities to meet Alert Level 2 protocols and moving or updating bookings as needed.


Playgrounds, Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

Status: Will be open and available for use from Thursday 14 May
More info: 

Water fountains and BBQs will be taped off to discourage use by the public


Parks, Reserves & Beaches

Status: Open (however any water fountains barbecues within the parks and reserves are closed).
More info: 

Access gates to our beach car parks will be open at Level 2

Please continue to follow government guidance including physical distancing rules and avoid any necessary risk.

Please check with Environment Canterbury about their Regional Parks including the Waimakariri River Regional Park areas. Find out more about ECan's services here.


Hunting, Fishing, Hiking & Tramping

Status: All trails are open and all DOC facilities will re-open at Alert Level 2  
More info:

This includes all visitor centres, huts, campgrounds and toilets.  Bookings for the remainder of the season (30 June 2020) will open at 10 am on Thursday 14 May. Hunting will be allowed on public conservation land at Alert Level 2 with the correct permit or required concession.

It’s important visitors take responsibility for their own COVID-19 hygiene and cleaning requirements:

  • be prepared to undertake additional cleaning when using huts, toilets, and campsites
  • you will need to carry your own cleaning and protective equipment to safely use shared facilities (including toilets)
  • leave facilities clean and fit for use by others
  • this is even more important over winter when our standard cleaning and maintenance work is carried out less frequently than at peak times of the year
  • we will undertake standard cleaning and maintenance work for the winter season.

You cannot self-isolate at a DOC hut, lodge or campsite.

Check the DOC website for more information.


Public Toilets

Status: Open


Boat Ramps

Status: Can be used at Alert Level 2

Planning

Level 2

Status: Planning will continue to offer most services remotely

More Info:

As we move into national Alert Level 2 the planning team will continue to process resource consent applications, undertake site visits and process s223 and s224 certificates. Staff will be predominantly working from home.

At this stage all face to face inquiries or pre-application meetings will need to be pre-arranged with our duty planner.  Please contact 0800 965 468 to make a booking.  Our preference is for these to occur via zoom if possible.  We will review this on 1 June 2020.

We are available any time during business hours on phone or by email duty.planner@wmk.govt.nz, or you can use snap send solve for any compliance issues

Public Transport

Level 2

Public transport capacity restricted under Alert Level 2

Metro will be supporting those returning to work and school under Alert Level 2, with the public transport network back to regular timetables.

It is important to note that the network’s capacity is going to be limited, across both urban and school services.

During Alert Level 2, the Ministry of Health requires the capacity on most buses to be limited to 40% of normal seated capacity – or around 25% of normal total capacity, with standing passengers not permitted under Level 2.

With this in mind, it is recommended that if you have a choice, avoid travelling at peak times of 7am-9am and 2.30pm-5.30pm, weekdays.

Public transport will remain free while Metro work through the details needed to safely reintroduce fares, in collaboration with the Transport Agency.

School services are back

Metro’s school bus network will resume from Monday 18 May, in line with most students returning to school. However, parents are advised that both the school bus and urban bus network will be constrained.

There will not be enough drivers or buses to provide the same capacity as pre-COVID levels, therefore Metro are asking that parents remain with students at bus stops in case the bus is at capacity. It is also recommended they consider alternative ways to get their children to school.

Metro continue to work through the impact of physical distancing requirements on capacity and will provide more information later this week. This will be communicated directly to schools, as well as at metroinfo.co.nz, and on their Facebook page.

More information

Metro’s website will be kept up to date with the latest information including any service cancellations.

Rubbish, Recycling and Organics

Level 2

Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics continue as normal and bins should be put out for their usual collection by 7am on collection day.

There is an important change to plastic recycling. We can now only accept rigid plastic types 1, 2 and 5 (no lids).
These include items like soft drink and milk bottles, ice cream containers, detergent bottles and large yoghurt containers. We can't accept any plastic that has contained toxic chemicals or engine oil, even if it is a 1, 2 or 5.

Please check the plastic type on the bottom of your items and ensure that only these are put into your recycling bin. These plastics are able to be recycled in New Zealand. All other plastic types (3, 4, 6 and 7) as well as any soft plastic that can be scrunched into a ball goes in the rubbish.

More info: To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other obstructions

Rubbish bags will be collected as normal.

Last updated: 11 May


Southbrook Resource Recovery Park

The Southbrook transfer station is open under limited capacity for:

  • Rubbish disposal
  • Green waste
  • Clean fill disposal
  • Tyres - domestic loads, maximum 5 per visit
  • Recycling drop-off for limited items

Recycling that can be accepted includes:

  • Rigid plastic types 1, 2 and 5 - no lids, tops, triggers or soft plastic
  • Cardboard and paper - clean and flattened
  • Glass bottles and jars (these no longer need to be colour sorted)
  • Tins and cans
  • Polystyrene packaging - clean and dry
  • Gas bottles
  • Fire extinguishers
  • Batteries
  • Scrap metal
  • Whiteware: fridges, freezers and heat pumps can only be accepted with certification that they have been degassed

Please pre-sort all items before drop-off so that time on the site is limited and drop-off is efficient.

To ensure physical separation can be achieved, numbers will be limited in the drop-off area to two vehicles - one on each side of the recycling area. Cars will be held in a queue in three lanes.
Three vehicle bays will be open at both the green waste and rubbish pit.

The Resale Store remains closed under Alert Level 2.

Oxford Transfer Station

Is open on it's normal days and times with a limit of two vehicles in the rubbish drop off, two in recycling and one in green waste.

The Oxford transfer station is open under limited capacity for:

  • Rubbish disposal
  • Green waste
  • Tyres - domestic loads, maximum 5 per visit
  • Recycling drop-off for limited items

Recycling that can be accepted includes:

  • Rigid plastic types 1, 2 and 5 - no lids, tops, triggers or soft plastic
  • Cardboard and paper - clean and flattened
  • Tins and cans
  • Glass bottles and jars (these do not need to be colour sorted)
  • Gas bottles
  • Fire extinguishers
  • Batteries
  • Scrap metal
  • Whiteware: fridges, freezers and heat pumps can only be accepted with certification that they have been degassed

Cust Rural Recycling Centre

The recycling drop-off remains closed at Alert Level 2.

What using the transfer stations will look like under Alert Level 2:

  • Two people per vehicle is ok. Staff will not be able to help customers with bulky items - please bring someone to help
  • We will be recording licence plates for contact tracing if necessary
  • Staff will direct visitors and limit vehicles in the disposal areas to allow physical distancing to be maintained – please follow instructions
  • Card payments are preferred
  • The rubbish pit and green waste areas are open - please maintain 2m separation from other people
  • Waimakariri District Council rubbish bags may still be dropped in the skip at both transfer stations
  • We are not accepting hazardous wastes such as chemicals garden sprays and paint, electrical waste or child car seats at this time
  • Residents should expect delays and be patient.

Sutherlands Pit

Open for account holders and registered users, as usual.

Last updated: 25 May


Kerbside Bin Swaps and Repairs

Status: Available. Please contact our Customer Service Team on 0800 965 468 or email office@wmk.govt.nz


Service Centres

Level 2

All service centres only - Rangiora, Kaiapoi and Oxford

Status: Open from Thursday 14 May for essential customer service enquiries
More info:

Dog registration transactions 2019/20 year, Wheelie bin allocations and payments by cash, cheque or eftpos.

Duty staff for Building and Planning will be available by pre-arranged appointment only

Rates Rebates – phone us for an appointment

Access will be limited to enable recommended physical distancing for visitors. We appreciate your patience if you are required to wait and visitor contact details will be recorded for contact tracing purposes.

We encourage people to conduct business with us via email, online or over the phone.


For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.