Alert Level 2


We are closely monitoring the situation and following advice from the Ministry of Health in response to the developing COVID-19 pandemic.

Nationwide updates are available on the government’s official site Unite against Covid 19.

Check here regularly for all updates on Council services.

FACILITIES AND SERVICES AT L2:

The health and safety of both our customers and our staff is very important to us. Like other businesses and workplaces, we will be following all physical distancing guidelines and official government advice. This means our facilities may operate and services may be conducted in a different way to usual. We appreciate your understanding and cooperation during this time.

We encourage people to conduct business with us online or over the phone where possible. We will keep posting updates on our website and social media channels regarding our service levels relative to the covid level restrictions.

How can you get in touch:

Alert Level 2 Updates to Services and Facilities

New Zealand is returning to at Alert Level 2 from midday Wednesday 12 August. Information on Council services and facilities under Alert Level 2 may be updated as required.

Aquatic Centres

Level 2

  • Updated 15 February 2021

Dudley Park Aquatic Centre

Status: Open with some limitations

More info: 

We ask that all pool users arrive and leave in their togs so we can limit the number of people using shared changing rooms.

Physical distancing measures and facility head counts will be in place with contact tracing required from each visitor.

Recreation and Lane swimming – Lanes will be limited to 4 swimmers max. Recreation swimming will be available in a laned off space, one bubble per lane. There will be no lane or recreation swimming available between 3pm and 6pm while public lessons run.

Aquarobics - Classes will continue but classes will be capped to 25 participants. Please contact the pool directly for more information.

Learn to Swim –  Following clarification from the CDHB and MoH, all lessons will continue to run as booked. To assist with physical distancing Parents/Spectators of older children will be advised to wait outside in their car, younger children will be allowed 1 member of their family to supervise. The programme will be put on hold if there are any Community cases in the Canterbury region, in this case all participants and tutors will be designated as close contacts.

Kaiapoi Aquatic Centre

Status: Open with some limitations

More info: 

We ask that all pool users arrive and leave in their togs so we can limit the number of people using shared changing rooms.

Physical distancing measures and facility head counts will be in place with contact tracing required from each visitor.

Recreation and Lane swimming – Lanes will be limited to 4 swimmers max. Recreation swimming will be available in a laned off space, one bubble per lane. There will be no lane or recreation swimming available between 3pm and 6pm while public lessons run.

Aquarobics - Classes will continue but classes will be capped to 25 participants. Please contact the pool directly for more information.

Learn to Swim –  Following clarification from the CDHB and MoH, all lessons will continue to run as booked. To assist with physical distancing Parents/Spectators of older children will be advised to wait outside in their car, younger children will be allowed 1 member of their family to supervise. The programme will be put on hold if there are any Community cases in the Canterbury region, in this case all participants and tutors will be designated as close contacts.

Oxford Community Aquatic Centre

Status: Open with some limitations

More info: 

We ask that all pool users arrive and leave in their togs so we can limit the number of people using shared changing rooms.

Physical distancing measures and facility head counts will be in place with contact tracing required from each visitor.

Recreation and Lane swimming – Lanes will be limited to 4 swimmers max. Recreation swimming will be available in a laned off space, one bubble per lane. There will be no lane or recreation swimming available between 3pm and 6pm while public lessons run.

Aquarobics - Classes will continue but classes will be capped to 25 participants. Please contact the pool directly for more information.

Learn to Swim –  Following clarification from the CDHB and MoH, all lessons will continue to run as booked. To assist with physical distancing Parents/Spectators of older children will be advised to wait outside in their car, younger children will be allowed 1 member of their family to supervise. The programme will be put on hold if there are any Community cases in the Canterbury region, in this case all participants and tutors will be designated as close contacts.

Waikuku Beach Paddling Pool

Status: Site remains open, please ensure you observe physical distancing from other users.


Building Unit Services

Level 2

  • Updated 15 February 2021

Status: Providing full service with some staff working remotely
More info: We will be following physical distancing guidance and health and safety requirements. Updated information about what to expect with Building Inspections at Alert Level 2 can be found here

Customers seeking technical advice

If you want to speak to our technical duty officer in person phone 03 311 8906 to arrange a meeting.

Building consent officers

If you want to speak to the building officer who is processing your application please phone us as our consent officers continue to work from home.

Throughout this time, please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.


Environmental Services

Level 2

Animal Control

Status: Our animal control officers are working as usual through level 2.
More info: Animal control operates a 24/7 call-out service for wandering dogs, stock and emergency situations - phone the Council on 0800 965 468 (0800 WMK GOV) to report an issue.

Noise Control

Status: Our noise control team are still working through level 2 in response to complaints.
More info: To report a noise problem, call the Council while the noise is happening and we'll send out a noise control officer to asses the complaint. Find out more about how to report a noise problem, and what happens on our noise control page. Phone the Council on 0800 965 468 (0800 WMK GOV) to report an issue.

Parking Enforcement:

Status: It's business as usual for the parking enforcement team at level 2. 
More info: Parking will be monitored across restricted areas and infringement notices may be issued for parking excess of a time limit, parking in prohibited areas, inconsiderate parking and other offences. Find out more on our parking page.


Libraries

Level 2

Preschool programmes, games for grown ups and kids crafts are all on hold.

  • Updated 15 February 2021

Rangiora Library

Status: Open
More info: Books can also be returned at our return slots.

Kaiapoi Library

Status: Open
More info: Books can also be returned at our return slots.

Oxford Library

Status: Open
More info: Books can also be returned at our return slots.

Using Waimakariri Libraries during Alert Level 2 - Frequently Asked Questions

What are you doing to ensure that staff and customers are safe? 

The health and wellbeing of our customers and staff is our top priority. We are providing the necessary training and equipment to all staff as per our health and safety plan. We are also putting in place initiatives such as:

  • Contact tracing, asking customers to sign in and out
  • Personal hygiene measures as recommended by the government.
  • Monitoring and restricting the number of people within library spaces at any one time
  • Regularly emphasising the importance of frequent handwashing to all our staff, regardless of whether they have direct customer contact or not.
  • Frequent cleaning especially high touch points.

Why are you doing contact tracing? How will you use and store contact tracing information?

Contact tracing protocols are in place for protecting Council staff, contractors, customers and visitors entering our libraries against the risk of COVID-19. Staff will enter the details of all library visitors into our app upon entry, and check you out when you leave.  Everyone must do this to come into our libraries. We strongly encourage the use of the COVID Tracer app and our team are ready to help you get this loaded onto your phone.

Your information is being collected to assist in the management of the COVID-19 pandemic. It will be given to the Ministry of Health and/or the District Health Board only on request in the event that it is required for contact tracing purposes. We will not use it for any other purpose and will destroy this record after 8 weeks. Security testing has been done on the solution to ensure data is secure and not able to be accessed by third parties.

How many people will be allowed inside a library at any one time?

Each of our libraries will have a limit of people permitted in the building at any one time. This will be monitored to ensure that safe physical distancing can be maintained. Library transactions may take longer than they used to, please ensure that you allow enough time when you are planning your library visit. If you are worried about queues phone ahead, library staff can advise you on wait times.

I’m not well but I want some books!
Please do not come into the library if you are unwell. You can use the click and collect service and order a My Book Bag. Simply phone the library on 03 311 8901 or go online to place your order. Librarians will prepare a bag of books just for you. You can pick them up from outside the library of your choice. Delivery can be arranged for over 70s and vulnerable customers.

Are scanning, printing  and copying facilities available?

Yes, on a self-service basis. Please remember that we are prefer contactless payments.

Are the public computers available?

Yes. Computers have been moved to promote physical distancing.  Printing, scanning, and photocopying will still be available, with payment by EFTPOS only for these services.

Use of the library computers is limited to one 30 minute block per day per person.
When you are finished you will need to wipe down the computer you have used, and the area around it with disinfectant spray and the disposable wipes provided.

Staff can still help you - but please respect the 2m physical distance required.

What are you doing to clean the self-serve kiosks?

Self-serve kiosks will be cleaned regularly. Hand sanitiser will also be available at or near kiosks for customers to use before and after touching the screens.

Will you be running storytimes, programmes and events at Level 2?

For now (as at 15/02/2021) we are putting a hold on our preschool programmes, games for grown ups and kids crafts. This may change suddenly in response to government or Council guidelines.

Will meeting rooms be available for use in Level 2?

No, library meeting rooms will not be available.

Will the Justice of the Peace services operating in Level 2?

No, the JP service will not  currently be operating in any of our libraries.  You may contact JP’s directly http://justiceofthepeace.org.nz/

I normally work/study in the library all day, can I still do this?

We will be asking all customers to limit their visits to 2 hours or less. Because of restricted numbers you will not be able to stay in the library all day.


Local Business Support

Level 2

Advice for businesses reopening under Alert Level 2

The below is intended as a guide:

  • Physical distancing is still required – inside and outside of your business
  • Keep groups of customers at least 1 metre apart, or 2 metres for retail businesses
  • While there are no limits on the number of people allowed within your business, you need to ensure there is appropriate distance between customers. Equally, people will try and keep safe distances from one another and may choose to wait outside during busy periods
  • If you have customers queuing outside please remind them to keep distanced from one another
  • Temporary and removable markers on the footpaths are allowed to help space people out – think something similar to what has been used outside of supermarkets. Chalk, stickers and other temporary and removable material is okay for you to install without our permission
  • Queues need to be as close to your building front as possible to allow foot traffic to continue to flow.

Staff are available to discuss any concerns/feedback related to the above measures.

If you have any questions regarding working at Alert Level 2 please visit covid19.govt.nz or worksafe.govt.nz

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.


Meetings & Events

Level 2

  • Updated 15 February 2021

Council, Committee and Community Board Meetings

More info: The Community Board and Council Committee meetings scheduled will proceed as physical meetings if the country remains on Covid Level 2. If the country moves to Covid Level 3 these will be held via Zoom and members of the public will be able to view the Community Board and Council Committee meetings via Zoom/YouTube.

These meeting links are available on our Meetings Schedule page.

Upcoming meetings:

Click to view our Meetings Schedule and live stream links.

Halls and Meeting Venues

Status: Community facilities will remain open to existing bookings, although there will be crowd limits applying where required
Capacity Limits: 100 persons

More information: We are not accepting any new bookings through our online booking system. If you require a meeting room booked and this will meet the current level 2 guidelines please contact office@wmk.govt.nz in the first instance who can book this for you. Alternatively, if you now need to cancel a booking, our Customer Service team can do this for you too.

If you're a facilities user, please make yourself familiar with the Pandemic Protocols. We are providing hand sanitiser and additional cleaning equipment for managing touch points, and on-site contract tracing books.

All persons entering a community facility are required to sign in, hires can sign in on the behalf of their whole booking group or utilise the Government tracing QR code made available at our facilities.


Community Facilities, Parks and Reserves

Level 2

  • Updated 15 February 2021

Halls and Meeting Venues

Status: Community facilities will remain open to existing bookings, although there will be crowd limits applying where required.
Capacity Limits: 100 persons

More information: We are not accepting any new bookings through our online booking system. If you require a meeting room booked and this will meet the current level 2 guidelines please contact office@wmk.govt.nz in the first instance who can book this for you.

Alternatively, if you now need to cancel a booking you can still do this on the website.

If you're a facilities user, please make yourself familiar with the Pandemic Protocols. We are providing hand sanitiser and additional cleaning equipment for managing touch points, and on-site contract tracing books.

All persons entering a community facility are required to sign in, hires can sign in on the behalf of their whole booking group or utilise the Government tracing QR code made available at our facilities.

Playgrounds, Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

Status: Will be open and available for use

More info: Please avoid using the water fountains and BBQs at this time.

Parks, Reserves & Beaches

Status: Open (however please avoid using water fountains and barbecues within the parks and reserves).

More info: Access gates to our beach car parks will be open under Level 2. Please continue to follow government guidance including physical distancing rules and avoid any necessary risk.

Please check with Environment Canterbury about their Regional Parks including the Waimakariri River Regional Park areas. Find out more about ECan's services here.

Hunting, Fishing, Hiking & Tramping

Status: All trails and DOC facilities are open at Alert Level 2

More info: This includes all visitor centres, huts, campgrounds and toilets. Hunting will be allowed on public conservation land at Alert Level 2 with the correct permit or required concession.

It’s important visitors take responsibility for their own COVID-19 hygiene and cleaning requirements:

  • be prepared to undertake additional cleaning when using huts, toilets, and campsites
  • you will need to carry your own cleaning and protective equipment to safely use shared facilities (including toilets)
  • leave facilities clean and fit for use by others
  • this is even more important over winter when our standard cleaning and maintenance work is carried out less frequently than at peak times of the year
  • we will undertake standard cleaning and maintenance work for the winter season.

You cannot self-isolate at a DOC hut, lodge or campsite.

Check the DOC website for more information.

Public Toilets

Status: Open

Boat Ramps

Status: Can be used at Alert Level 2


Planning

Level 2

  • Updated 15 February 2021

Status: Planning will continue to offer most services remotely.

More Info: As we move into Alert Level 2 the planning team will continue to process resource consent applications, undertake site visits and process s223 and s224 certificates.

At this stage all face to face inquiries or pre-application meetings will need to be pre-arranged with our duty planner.  Please contact 0800 965 468 to make a booking.

We are available any time during business hours on phone or by email duty.planner@wmk.govt.nz, or you can use snap send solve for any compliance issues


Public Transport

Level 2

  • Metro Update 14 February 2021

We are at Alert Level 2, there are a few things you need to know for using public transport while we remain at Level 2.

Face coverings are required

The Government requires the use of face coverings on all public transport, except for dedicated school buses.

These can be disposable masks, reusable ones, or even something you made at home. There are some exemptions – see the Unite Against COVID-19 website for more detail.

Register your Metrocard

Metrocard is preferred for payment, as it is contactless. It is strongly recommended that you set up an online account with up to date contact details to help with contact tracing. This also means you can top-up online and receive direct updates from Metro.

Fares

Fares are required at Alert Level 2. We strongly encourage the use of contactless payment options – paying on board with a Metrocard and using online top-ups.

Metrocards cost $5 and can be ordered online. Account-to-account top ups are also available.

Scan the QR code

To help things go smoothly, please scan the NZ COVID Tracer app using the QR code nearest your seat.

If you are unable to scan the QR code, you can call 03 366 8855 (Christchurch) to register your travel.

Boarding and alighting

You can board through the front door but should alight through the rear door unless you need to use the front door for accessibility reasons.   

Thank you for your kindness and patience during these Alert Level 2 restrictions.  
The team at Metro.

More information

Metro’s website metroinfo.co.nz will be kept updated with the latest information including any service cancellations if necessary.


Rates

Level 2

Waimakariri ratepayers facing financial hardship because of COVID19 have a range of options available to provide relief from rates - including deferral.

Relief arrangements available for rates

Measures available are:

  • Defer the payment of the next instalment
  • Check if you qualify for a rates rebate – if you have a gross household income of around $35,000 or less let us know
  • Spread your payments equally over the instalment period or beyond
  • Reducing the frequency of an existing direct debit to make smaller more regular payments
  • Reduce the amount of your direct debit temporarily until your situation improves
  • Investigate other forms of financial assistance that may be available such as, talking to your bank.

Read more about relief measures for rates.

Still got some questions? Take a look at our Q and A's on rates in response to Covid19.

Online Application for Rates Payment Assistance

Contact us on rates@wmk.govt.nz or 0800 965 468 (0800 WMK GOV) if you would like to talk or discuss a payment plan – we want to help.


Rubbish, Recycling and Organics

Level 2

Updated 15 February 2021

Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics continue as normal and bins should be put out for their usual collection by 7am on collection day. Rubbish bags will also be collected as normal.

We can only accept rigid plastic types 1, 2 and 5 (no lids). This includes items like soft drink and milk bottles, ice cream containers, detergent bottles and large yoghurt containers. We can't accept any plastic that has contained toxic chemicals or engine oil, even if it is a 1, 2 or 5.

Please check the plastic type on the bottom of your items and ensure that only these are put into your recycling bin. These plastics are able to be recycled in New Zealand. All other plastic types (3, 4, 6 and 7) as well as any soft plastic that can be scrunched into a ball goes in the rubbish.

More info: To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other obstructions

Kerbside Bin Swaps, Removals and Repairs

Status: Available. Please contact our Customer Service Team on 0800 965 468 or email office@wmk.govt.nz

ReSale Store

Status: Open. Due to limited space, there will be a maximum of two people in the store. We ask that browsing is kept to a minimum during this time.

Southbrook Resource Recovery Park

Status: Open as per usual hours. Card Payments only. Please note other limitations under Level 2 outlined below.

More information:

  • Open for acceptance of most ‘usual’ materials
    • Weighed charged materials past the kiosk: Rubbish, green waste, tyres, clean-fill, laminated windscreens, recyclable expanded poly, etc.
    • At recycling drop-off area: WDC bags, recycling (cardboard, glass bottles and jars (colour-sorted), paper, polystyrene packaging, plastics, tins & cans; scrap metal and whiteware, household hazardous waste (gas cylinders, fire extinguishers, batteries, waste car oil, chemicals, paint etc.)
  • Limitations on number of vehicles into the disposal and recycling areas (3 at pit, 3 at green waste/cleanfill, 2 at recycling)
  • There will be no drop-off for shop goods, e-waste or child car seats and no WDC bag sales
  • No staff assistance will be provided for unloading vehicles
  • Details will be collected for contact tracing
  • Please pre-sort recycling when loading vehicles to make disposal quicker
  • Accepted plastics are 1, 2 and 5 (household food, drink, kitchen and bathroom containers only - no soft plastics, no containers smaller than 200mL or larger than 3L regardless of plastic type)

Oxford Transfer Station

Status: Open as per usual hours. Card payments only. Please note other limitations under Level 2 outlined below.

More information: 

  • Open for acceptance of most ‘usual’ materials
    • Rubbish, including WDC bags
    • Greenwaste
    • Recycling (glass bottles and jars (mixed-colour), cardboard, paper, plastics, tins & cans)
    • Household hazardous waste
    • scrap metal & whiteware
    • tyres (car and 4WD only)
  • Limitations on number of vehicles entering the sites - 4 at a time (though there are currently no limitations on number of customers per vehicle)
  • There will be no drop-off for e-waste or child car seats and no WDC bag sales
  • No staff assistance will be provided for unloading vehicles
  • Details will be collected for contact tracing
  • Please pre-sort recycling when loading vehicles to make disposal quicker
  • Accepted plastics are 1, 2 and 5 (household food, drink, kitchen and bathroom containers only - no soft plastics, no containers smaller than 200mL or larger than 3L regardless of plastic type)

Cust Rural Recycling Centre

Status: Open as usual.

More information: Please follow physical distancing guidelines and keep up the good hygiene practices. Possible delays - we appreciate your patience during this time.


Service Centres

Level 2

  • Updated 15 February 2021

All service centres only - Rangiora, Kaiapoi and Oxford

Status: Open as usual for essential customer service enquiries

More info: Wheelie bin allocations and payments by cash, cheque or eftpos.

Duty staff for Building and Planning will be available by pre-arranged appointment only.

Access will be limited to enable recommended physical distancing for visitors. We appreciate your patience if you are required to wait and visitor contact details will be recorded for contact tracing purposes.

We encourage people to conduct business with us via email, online or over the phone.


For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.