Alert Level 2


We are closely monitoring the situation and following advice from the Ministry of Health in response to the COVID-19 situation. Nationwide updates are available on the government’s official site Unite against Covid 19.

Check here regularly for all updates on Council services.

FACILITIES AND SERVICES AT L2:

The health and safety of both our customers and our staff is very important to us. Like other businesses and workplaces, we will be following all physical distancing guidelines and official government advice. This means our facilities may operate and services may be conducted in a different way to usual. We appreciate your understanding and cooperation during this time. Details on what to expect when visiting any of our facilities are in the drop-downs below.

We encourage people to conduct business with us online or over the phone where possible. We will keep posting updates on our website and social media channels regarding our service levels relative to the covid level restrictions.

How can you get in touch:

Alert Level 2 Updates to Services and Facilities

Information on Council services and facilities may be updated as required.

Aquatic Centres

Level 2

Dudley Park Aquatic Centre

Status: Open with some limitations

More info: We ask that all pool users arrive and leave in their togs so we can limit the number of people using changing rooms.

Customers will be required to maintain physical distancing of 2m at all times and facility head counts will be in place. All customers will be required to wear a mask when not in the water and complete contact tracing requirements when entering the facility.

Recreation and Lane swimming – Recreation and lane swimming will be available but we recommend calling ahead to book as space will be limited. Recreation swimming will be available in a laned off area with one bubble per area. The spa pool will remain closed. There may be no lane or recreation swimming available between 3pm and 7pm on select days to manage physical distancing during public coaching sessions.

Aquarobics – Aquarobics resumes from Wednesday 15 September. Limited class sizing so please contact reception to book. There will also be limited access to changing rooms so please plan to arrive and leave in togs where possible.

Learn to Swim –  All lessons resume from Wednesday 15 September. Please arrive 5 mins before lesson “beach ready” in togs. Younger children will be allowed only 1 caregiver per child otherwise we recommend parents remain in cars outside. Lessons will be run as closed sessions with no recreation swimming available at these times. All missed classes will be credited in our system.

Kaiapoi Aquatic Centre

Status: Open with some limitations

More info: We ask that all pool users arrive and leave in their togs so we can limit the number of people using changing rooms.

Customers will be required to maintain physical distancing of 2m at all times and facility head counts will be in place. All customers will be required to wear a mask when not in the water and complete contact tracing requirements when entering the facility.

Recreation and Lane swimming – Recreation and lane swimming will be available but we recommend calling ahead to book as space will be limited. Recreation swimming will be available in a laned off area with one bubble per area. There may be no lane or recreation swimming available between 3pm and 7pm on select days to manage physical distancing during public coaching sessions.

Aquarobics – Aquarobics resumes from Wednesday 15 September. Limited class sizing so please contact reception to book. There will also be limited access to changing rooms so please plan to arrive and leave in togs where possible.

Learn to Swim –  All lessons resume from Wednesday 15 September. Please arrive 5 mins before lesson “beach ready” in togs. Younger children will be allowed only 1 caregiver per child otherwise we recommend parents remain in cars outside. Lessons will be run as closed sessions with no recreation swimming available at these times. All missed classes will be credited in our system.

Oxford Community Aquatic Centre

Status: Closed as normal during the off-season.

Waikuku Beach Paddling Pool

Status: Closed as normal during the off-season.


Last updated: 14 September 2021


Building Unit Services

Level 2

Status: Providing full service with some staff working remotely
More info: We will be following physical distancing guidance and health and safety requirements.

Customers seeking technical advice

If you want to speak to our technical duty officer in person phone 03 311 8906 to arrange a meeting. Contact Tracing facilities are available at each public entrance to our service centre when you arrive for your prearranged meeting. Please ensure you either scan the QR code on your Contact Tracing App or fill in a paper slip for the manual contact tracing register. You will need to wear a face covering and stay at least 2 metres away from others.

Building consent officers

If you want to speak to the building officer who is processing your application please phone us as our consent officers continue to work from home.

Throughout this time, please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.


Last updated: 7 September 2021


Environmental Services

Level 2

Animal Control

Status: Our animal control officers are working as usual through level 2.
More info: Animal control operates a 24/7 call-out service for wandering dogs, stock and emergency situations - phone the Council on 0800 965 468 (0800 WMK GOV) to report an issue.

Noise Control

Status: Our noise control team are still working through level 2 in response to complaints.
More info: To report a noise problem, call the Council while the noise is happening and we'll send out a noise control officer to asses the complaint. Find out more about how to report a noise problem, and what happens on our noise control page. Phone the Council on 0800 965 468 (0800 WMK GOV) to report an issue.

Parking Enforcement:

Status: It's business as usual for the parking enforcement team at level 2. 
More info: Parking will be monitored across restricted areas and infringement notices may be issued for parking excess of a time limit, parking in prohibited areas, inconsiderate parking and other offences. Find out more on our parking page.


Last updated: 7 September 2021


Libraries

Level 2

All Library run programmes, events, classes. story-times and school class visits are all on hold at Alert Level 2.

We have no hold charges on items for our customers under Level 2.

Rangiora Library

Status: Open Normal Hours - Apart from no late nights.
More info: Please note that we can have a maximum of 50 visitors in Rangiora Library at any one time.

Books can also be returned at our return slots.

If visiting the library, please see below for safety precautions.

Kaiapoi Library

Status: Open Normal Hours - Apart from no late nights.
More info: Please note that we can have a maximum of 50 visitors in the Ruataniwha Kaiapoi Civic Centre (including Kaiapoi Library) at any one time.

Books can also be returned at our return slots.

If visiting the library, please see below for safety precautions.

Oxford Library

Status: Open Normal Hours - Apart from no late nights.
More info: Please note that we can have a maximum of 20 visitors in the Oxford Library and Service Centre at any one time.

Books can also be returned at our return slots.

If visiting the library, please see below for safety precautions.

Using Waimakariri Libraries during Alert Level 2 - Frequently Asked Questions

What are you doing to ensure that staff and library users are safe?

The health and wellbeing of our library users and staff is our top priority. We are providing the necessary training and equipment to all staff as per our health and safety plan. We are also putting in place initiatives such as:

  • Contact tracing is mandatory for everyone over the age of 12 years old in Aotearoa, from 11.59pm Tuesday September 7th. Contact tracing systems – COVID-19  app and paper forms, are in place at each library entrance way.
  • Masks are mandatory for everyone visiting our libraries over the age of 12 years old.
  • Personal hygiene measures as recommended by the government will apply in our Libraries. In addition to this we will have antiseptic wipes if people prefer to wipe down a surface before they use it.
  • We will be continually monitoring and restricting the number of people within library spaces at any one time . These building limits are less than last year in Alert Level 2, and reflect the highly contagious nature of the Delta variant.
  • Regularly emphasising the importance of frequent handwashing to all our staff, regardless of whether they have direct customer contact or not.
  • Additional commercial cleaning, and frequent cleaning especially high touch points.
  • Libraries will only be accepting contactless payments at Alert Level 2

Why are you doing contact tracing? How will you use and store contact tracing information?

Contact tracing is mandatory for everyone over the age of 12 years old in Aotearoa, from 11.59pm Tuesday September 7th. Contact tracing protocols are in place for protecting Council staff, contractors, customers and visitors entering our libraries against the risk of COVID-19. The Library Team are able to help you load the COVID-19 tracer app onto your phone if you’re having difficulty.

Your information will only be given to the Ministry of Health and/or the District Health Board on request in the event that it is required for contact tracing purposes. We will not use it for any other purpose and will destroy paper based records after 8 weeks.

How many people will be allowed inside a library at any one time?

Each of our libraries will have a limit of people permitted in the building at any one time. This will be monitored continually to ensure that safe physical distancing can be maintained. Library transactions may take longer than they used to, please ensure that you allow enough time when you are planning your library visit. If you are worried about queues phone ahead, library staff can advise you on wait times.

  • Rangiora Library - 50 visitors plus staff.
  • Kaiapoi Library and Service Centre - 50 visitors plus staff.
  • Oxford Library and Service Centre - 20 people including staff.

I’m not well but I want some books!

Please do not come into the library if you are unwell. You can use the click and collect service and order a My Book Bag. Simply phone the library on 03 311 8901 or go online to place your order. Librarians will prepare a bag of books just for you. You can pick them up from outside the library of your choice. Delivery can be arranged for over 70s and vulnerable customers., please talk to us about this service.

Are scanning, printing  and copying facilities available?

Yes, on a self-service basis. Please remember that we are asking for contactless payments.

Are the public computers available?

Yes. Computers have been moved to promote physical distancing.

Use of the library computers is limited to one 30 minute block per day per person.

Printing, scanning, and photocopying will still be available, with payment by EFTPOS only for these services.

When you are finished you will need to wipe down the computer you have used, and the area around it with disinfectant spray and the disposable wipes provided.

Staff can still help you - but please respect the 2 metre physical distance required.

What are you doing to clean the self-serve kiosks?

Self-serve kiosks will be cleaned regularly. Hand sanitiser will also be available at or near kiosks for customers to use before and after touching the screens.

Will you be running storytimes, programmes and events at Level 2?

All Library run programmes, events, classes. story-times and school class visits are all on hold at Alert Level 2

Will meeting rooms be available for use in Level 2?

No, library meeting rooms will not be available.

Will the Justice of the Peace services operating in Level 2?

No, the JP service will not  currently be operating in any of our libraries. You may contact JP’s directly http://justiceofthepeace.org.nz/

I normally work/study in the library, can I still do this in Level 2?

Due to the visitor limits, we are asking all customers to avoid lingering and limit their time in the library so others who are waiting can access our services.

Unfortunately under level 2, this means you cannot  work or study in our libraries.


Last updated: 7 September 2021


Local Business Support

Level 2

Businesses Reopening under Alert Level 2

Businesses can open at Alert Level 2, but they legally must follow public health rules, including record keeping. All workers should keep at least 1 metre apart, where possible.

Some workers legally must wear a face covering.

If you have any questions regarding working at Alert Level 2 please visit covid19.govt.nz or worksafe.govt.nz

Food, Shopping and Services

At Alert Level 2, all shops and services can operate but with extra safety measures. You can go instore to shop.

You legally must wear a face covering, and must keep a 2 metre distance from other people, except for friends and family.

Remember to scan in using the NZ COVID Tracer app, and turn on Bluetooth tracing.

For more Level 2 information please visit the official Covid-19 website.

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.


Last updated: 7 September 2021


Meetings & Events

Level 2

Council, Committee and Community Board Meetings

More info: Community Board, Council and Committee meetings will proceed as physical meetings. Social distancing and other Covid Level 2 precautions will be observed.

These meeting links are available on our Meetings Schedule page.

Upcoming meetings:

Click to view our Meetings Schedule and live stream links.

Halls and Meeting Venues

Status: Community facilities will remain open to existing bookings, although there will be crowd limits applying where required. Users will need to sign in, wear a face covering at all times and physically distance themselves from others.
Capacity Limits: 100 persons. Whilst the capacity is set to 100 please consider the size of the venue booked and if you can safely follow physical distancing requirements with your numbers.

More information: 

It is mandatory for individuals over the age of 12 years old to sign into our community facilities. Each Community Facility has a QR code for the Covid Tracing App as well as an onsite sign in book.

Users will need to wear a face covering at all times and stay at least 2 metres away from others.

We are not accepting any new bookings through our online booking system. If you require a meeting room booked and this will meet the current level 2 guidelines please contact office@wmk.govt.nz in the first instance who can book this for you. Alternatively, if you now need to cancel a booking, our Customer Service team can do this for you too.

If you're a facilities user, please make yourself familiar with the Pandemic Protocols. We are providing hand sanitiser and additional cleaning equipment for managing touch points.


Last updated: 7 September 2021


Community Facilities, Parks and Reserves

Level 2

Halls and Meeting Venues

Status: Community facilities will remain open to existing bookings, however there will be crowd limits applied where required to ensure Government guidelines are followed. Users will need to sign in, wear a face covering at all times and physically distance themselves from others.

Capacity Limits: 100 persons. Whilst the capacity is set to 100 please consider the size of the venue booked and if you can safely follow physical distancing requirements with your numbers.

More information: 

All kitchen facilities are closed.

It is mandatory for individuals over the age of 12 years old to sign into our community facilities. Each Community Facility has a QR code for the COVID Tracer App as well as an onsite sign in book.

Users will need to wear a face covering at all times and stay at least 2 metres away from others. Parents dropp

We are not accepting any new bookings through our online booking system. If you require a meeting room booked and this will meet the current level 2 guidelines please contact office@wmk.govt.nz in the first instance who can book this for you. Alternatively, if you now need to cancel a booking, our Customer Service Team can do this for you too.

We’ll continue to provide flexibility to change bookings and provide refunds. The Council understands and supports event organisers in their decision to cancel or postpone a booking and will refund all cancellations caused by COVID-19.

Our pandemic protocols have been updated.  Please ensure you familiarise yourself with the new updated version. To support the protocols and the shared nature of our responsibilities around stopping the spread of COVID-19 we will continue to provide hand sanitiser and additional cleaning equipment for managing touch points.

Playgrounds, Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

Status: Open. When using these public spaces, try to keep a 2 metre distance from others if possible.

More info: Please avoid using the water fountains and BBQs at this time.

Parks, Reserves & Beaches

Status: Open. When using these public spaces, try to keep a 2 metre distance from others if possible.

More info: Reserve bookings and outdoor events are limited to 100 people. Please avoid using water fountains and barbecues within the parks and reserves at this time.

Access gates to our beach car parks are open under Level 2. Please continue to follow government guidance including physical distancing rules and avoid any necessary risk.

For information on Regional Parks including the Waimakariri River Regional Park areas, please check the Environment Canterbury website here.

Public Toilets

Status: Open

Boat Ramps

Status: Open


Last updated: 7 September 2021


Planning

Level 2

Status: Planning will continue to offer most services remotely.

More Info: As we move into Alert Level 2 the planning team will continue to process resource consent applications, undertake site visits and process s223 and s224 certificates.

All face to face inquiries or pre-application meetings will need to be pre-arranged with our duty planner. Please contact 0800 965 468 to make a booking.

Contact tracing facilities are available at each public entrance to our service centre when you arrive for your pre-arranged meeting. Please ensure you either scan the QR code on your Contact Tracing App or fill in a paper slip for the manual contact tracing register. You will need to wear a face covering, and stay at least 2 metres away from people who are not known to you.

We are available any time during business hours on phone or by email duty.planner@wmk.govt.nz, or you can use snap send solve for any compliance issues.


Last updated: 7 September 2021


Public Transport

Level 2

If travelling on public transport under Delta Alert Level 2, please remember:

  • Your face covering
  • Your Metrocard for contactless payment
  • Your phone for QR code scanning
  • It's back to normal timetables
  • There will be reduced capacity
  • Allow plenty of time if travelling in the peak hours.

Full update from www.metroinfo.co.nz:

Public transport at Delta Alert Level 2 from Wednesday

We’re all looking forward to moving to Level 2 tomorrow. The great news is that we will be back to usual timetables from the first bus in the morning.

However, public transport under Delta Alert Level 2 will look a little different than usual.

Under Delta Level 2, our buses can only carry their seated capacity.  This means that there can be no standing, and at peak times, this may mean we can’t carry everyone on some of our services.

We know this will raise a few questions, so please read on.

Reduced capacity

Buses and ferries can only be filled with the number of people who can be seated.  There is no standing on public transport at Delta Level 2, and we are working on getting posters on board to remind customers of this.

All of the seats on the bus can be used, because the no standing requirement caps the number of people on board at any time.

If all the seats on the bus or ferry are full, it will display a ‘Full’ sign and will not be able to pick up additional passengers.  We ask that you plan ahead and allow plenty of time to reach your destination. We will do our best to limit the impact of this, but as all drivers and buses are already in use during the peak times, we can’t simply add more services.

Public transport can be used for those that need to travel but we do need everyone to be aware there will be limited capacity at peak times. Please try and travel outside our peak times of 7am - 9am and 2.30pm – 5pm, weekdays unless you are going to or from work or education.

School bus services

Dedicated school services are exempt from the no standing rule.  There will be no capacity restrictions on school services, either those contracted by schools or council-run services.

Because these are dedicated school services, face coverings and scanning in are not required either.  This is because the students are from a defined group where student lists are kept.

School services will be back from Thursday.

If your child takes a Metro public bus to school, unfortunately, it is likely that there will be capacity issues.  If you have alternatives, please avoid travel during peak times of 7am - 9am and 2.30pm – 5pm. We do understand this causes a lot of the inconvenience for families, but unfortunately as all of our buses and drivers are already working during the peak, we can’t simply add more services.  We will monitor capacities and keep you up to date through our Facebook page.

Timetables

At Alert Level 2, Greater Christchurch public transport services will be operating under normal timetables.

Face coverings and scanning in

Please scan the QR code nearest your seat, using the NZ COVID Tracer app. If you are unable to scan the QR code, you can call 03 366 8855 to register your travel.

For everyone aged 12 and older, face coverings are mandatory on public transport unless you have an exemption for health reasons.

Please, do not use public transport if you have cold, flu or COVID-19 symptoms, are travelling to get a test, or awaiting results, or if you need to self-isolate.

Fares

Contactless payment is preferred, especially at Delta Level 2.

Metrocards make this easy. We have waived the $5 fee for Metrocards ordered online until the end of this week, so if you haven’t got one yet, jump online today.

You can register your card online for contactless top ups as well. Metrocards save you at least 25% compared to paying with cash.

Boarding and alighting

You can board through the front door. Please use the rear door for disembarking unless you need to use the front door for accessibility reasons.

Public transport facilities

The Bus Interchange and South side Riccarton Lounge will both be open at Alert Level 2. The North side Riccarton Lounge will not be open yet.

Remember to wear your face covering and scan in when entering these facilities.

Our Metroinfo counter at the Bus Interchange will be open between 9am – 5.30pm Monday – Friday and 9am – 5pm Saturday and Sunday.

The team are also available via phone at 03 366 88 55 between 7am to 7pm Monday to Saturday and 9am to 7pm Sunday, or email at metro@ecan.govt.nz.

A gentle reminder

We’re all in this together, Canterbury.  Public transport is a great way to get around, and at times like this, it’s one of the few places we’re out and about together. So let’s keep it kind.

Drivers and transport operators cannot stop people without face coverings from boarding public transport, as many people do have valid exemptions from wearing one. We ask that people take personal responsibility to cover for each other, and themselves.

Leaving home?  Remember:

  • Your face covering
  • Your Metrocard for contactless payment
  • Your phone for QR code scanning
  • Allow plenty of time if travelling in the peak hours.

More information

Metro’s website metroinfo.co.nz will be kept updated with the latest information including any service cancellations if necessary.


Last updated: 7 September 2021


Rates

Level 2

Rates

Payments were accepted for the first instalment of 2021/22 rates without penalty for 5 working days following the move to Alert Level 2. That was until 5pm on Tuesday 14th September 2021. Payments of the total year’s rates, including any arrears and ECan rates qualified for the discount during the same period.

The Rates Remission Policy for Penalties applies from 14th September 2021. Applications will be considered for a remission of the first instalment penalty. If you are having difficulty paying your rates, please email staff at rates@wmk.govt.nz or phone on 0800 965 468.

Rates Rebates

If you were booked for a rates rebate at Rangiora or Kaiapoi Service Centres between 18 August and 1 September, staff will contact you to make a new appointment. Please do not call us.

If you did not have a rates rebate booking prior to Alert Level 4 lockdown, you are invited to phone us from Monday 20th September 2021 on 0800 965 468 (Rangiora) or 03 266 9358  (Kaiapoi) to make an appointment.

Online Application for Rates Payment Assistance

Contact us on rates@wmk.govt.nz or 0800 965 468 (0800 WMK GOV) if you would like to talk or discuss a payment plan – we want to help.


Last updated: 14 September 2021


Rubbish, Recycling and Organics

Level 2

Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics continue as normal and bins should be put out for their usual collection by 7am on collection day. Rubbish bags will also be collected as normal.

The recycling sorting and composting facilities are operating as usual. Please ensure you put only the correct items in your recycling and organics bins.

More info: To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other obstructions

Kerbside Bin Swaps, Removals and Repairs

Status: Available. Please contact our Customer Service Team on 0800 965 468 or email office@wmk.govt.nz

ReSale Store

Status: Open from Wednesday 15 September 2021. Card payments only, masks must be worn, you must scan in. Due to limited space, there will be a maximum of two people in the store. We ask that browsing is kept to a minimum during this time.

Please park in the shop car-park, do not leave your vehicle in the recycling area as that will prevent other customers from being able to drop off their recycling. If the car park is full, please either wait opposite the shop to leave the recycling areas free while you wait for a space to be freed up, or plan to return at another time.

Southbrook Resource Recovery Park

Status: Open as per usual hours (shop will remain closed this week, and will reopen on Wednesday 15 September). Card payments only, masks must be worn, you must scan in. There are no limitations on the number of customers per vehicle. Possible delays - we appreciate your patience during this time. Please note other limitations under Level 2 outlined below.

If there are substantial queues waiting to enter the facility toward the end of the day, the inwards gates may be closed as early as 4pm to ensure all waiting customers can unload and be weighed out before the site closes at 4.30pm.

More information:

  • Open for acceptance of most ‘usual’ materials
    • Weighed charged materials past the kiosk: rubbish, green waste, tyres, clean-fill, laminated windscreens, recyclable expanded poly, etc.
    • At recycling drop-off area: recycling (cardboard, glass bottles and jars (colour-sorted), paper, polystyrene packaging, plastics, tins & cans; scrap metal and whiteware, household hazardous waste (gas cylinders, fire extinguishers, batteries, waste car oil, chemicals, paint etc.)
    • At ReSale Store: drop-off only for shop goods until the shop opens on Wednesday 15 September
  • Limitations on number of vehicles into the disposal and recycling areas (3 at pit, 3 at green waste/cleanfill, 2 at recycling)
  • There will be no drop-off for e-waste or child car seats and no WDC bag sales until the shop opens on Wednesday 15 September
  • No staff assistance will be provided for unloading vehicles
  • Details will be collected for contact tracing if you cannot scan in with the COVID Tracer App
  • Please pre-sort recycling when loading vehicles to make disposal quicker
  • Accepted plastics are 1, 2 and 5 (household food, drink, kitchen and bathroom containers only - no soft plastics, no containers smaller than 200mL or larger than 3L regardless of plastic type)

Oxford Transfer Station

Status: Open as per usual hours. Card payments only, masks must be worn, you must scan in. There are no limitations on number of customers per vehicle. Possible delays - we appreciate your patience during this time. Please note other limitations under Level 2 outlined below.

More information: 

  • Open for acceptance of most ‘usual’ materials
    • Rubbish, including WDC bags
    • Green waste
    • Recycling (glass bottles and jars (mixed-colour), cardboard, paper, plastics, tins & cans)
    • Household hazardous waste
    • Scrap metal & whiteware
    • Tyres (car and 4WD only)
  • Limitations on number of vehicles entering the sites - four at a time
  • Drop-off for e-waste, child car seats and WDC bag sales as usual
  • No staff assistance will be provided for unloading vehicles
  • Details will be collected for contact tracing if you cannot scan in with the COVID Tracer App
  • Please pre-sort recycling when loading vehicles to make disposal quicker
  • Accepted plastics are 1, 2 and 5 (household food, drink, kitchen and bathroom containers only - no soft plastics, no containers smaller than 200ml or larger than 3l regardless of plastic type)

Cust Rural Recycling Centre

Status: Open as usual.

More information: Please wear a mask if others are present, scan in at the QR code, follow 2m physical distancing guidelines when dropping off your clean recycling, and keep up the good hygiene practices.


Last updated: 7 September 2021


Service Centres

Level 2

Service Centres at Rangiora, Kaiapoi and Oxford

Status: Open for essential customer service enquiries

More info:  You will need to wear a face covering, and stay at least 2 metres away from people who are not known to you.

Contact Tracing facilities are available at each public entrance. Please ensure you either scan the QR code on your Contact Tracing App or fill in a paper slip for the manual Contact Tracing register.

There may be queues and extended waiting times, we appreciate your patience.

If you are feeling unwell, stay at home. Call Healthline or your Doctor for advice. We encourage people to conduct business with us via email, online or over the phone.


Last updated: 07 September 2021


For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.