Alert Level 1

Effective from Tuesday 22 September, we are under Covid-19 Alert Level 1.

We continue to monitor the situation, nationwide updates are available on the government’s official site Unite against Covid 19.

FACILITIES AND SERVICES:

Our services and facilities are returning to normal operating hours and procedures at Alert Level 1.  Find our more about specific services below.

You are welcome to conduct business with us online or over the phone.

How can you get in touch:

Alert Level 1 Updates to Services and Facilities

Aquatic Centres

Level 1

  • Updated 21 September 2020

Dudley Park Aquatic Centre

Status: Aquatic centres are back to normal operation - view opening hours and fees.

More info:

  • Aquarobics classes will run as per our normal scheduled programme please check timetable for details
  • Learn to Swim bookings are being accepted
  • All pools are open including lane, leisure and spa
  • Changing room use has returned to normal - you don't need to arrive and leave in your togs

Visit our Dudley Park Aquatic Centre page for more info or stay up to date via Facebook .


Kaiapoi Aquatic Centre

Status: Aquatic centres are back to normal operation- view opening hours and fees.

More info:

  • Aquarobics classes will run as per our normal scheduled programme please check timetable for details
  • Learn to Swim bookings are being accepted
  • The main pool is open
  • The learn to swim space and leisure pool will open later this week as these pools may take some time to heat up
  • Changing room use has returned to normal - you don't need to arrive and leave in your togs

Visit our Kaiapoi Aquatic Centre page for more info or stay up to date via Facebook .


Building Unit Services

Level 1

  • Updated 21 September 2020

Business as usual with the required health and safety measures in place

Please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.

Libraries

Level 1

  • Updated 21 September 2020

At alert level 1 we're nearly back to normal at Libraries.

When visiting Waimakariri Libraries we encourage you to please continue using the COVID tracing tracking app before entering, or complete the sign in sheet at the library entrances.

Our normal opening hours apply including late nights and weekends.

Preschool, toddler and baby story times will resume at the beginning on Term 4, as will our adult games and movie mornings.

School visits can also resume from Term 4.

Visit our website for more information or stay up to date via our Facebook page.

Please do not visit Waimakariri Libraries if you are unwell. Phone 03 311 8901 or email library@wmk.govt.nz to organise a book bag or to talk with our team who can connect you with our ebooks, talking books or other online library resources.


Local Business Support

Level 1

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.


Meetings & Events

Level 1

  • Updated 21 September 2020

Council, Committee and Community Board Meetings

More info: Level 1 sees the return to physical meetings which the public may attend. Meetings will be live-streamed until 24 September.

Take a look at our meetings schedule below for more information.

Upcoming meetings:

Click to view our Meetings Schedule.


Halls and Meeting Venues

These are now all open and you can make bookings online

More info: 

To make sure we keep everyone using our facilities safe we have some new pandemic protocols to be followed.

Community Facilities, Parks and Reserves

Level 1

  • Updated 21 September

Halls and Meeting Venues

Status: These are now all open and you can make bookings online.

More info: To make sure we keep everyone using our facilities safe we have some new pandemic protocols to be followed.


Playgrounds, Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

All open


Parks, Reserves & Beaches

All open


Boat Ramps

All open


Public Toilets

All open


Hunting, Fishing, Hiking & Tramping

All open

Planning

Level 1

  • Updated 21 September

Our Duty Planner will be available by phone, email and for front counter enquiries until 4.30pm.

The Duty Planner will continue to vet requests for pre-application meetings and deal with as many as possible via phone and email. You can request this directly with the Duty Planner or through the form on our website

We are available any time during business hours on phone 0800 965 468 or by email duty.planner@wmk.govt.nz, or you can use snap send solve for any compliance issues

Public Transport

Level 1

Public transport under Alert Level 1

  • We’re keeping up our additional cleaning regime, including more deep cleans and frequent cleaning of high touch spaces.
  • Contact tracing is still required. Paying with a registered Metrocard will help us to support contact tracing efforts if needed. You’ll continue to see posters with the NZ COVID Tracer QR code onboard our vehicles, and we’ll soon be rolling out more – please remember to scan the code each time you make a journey. If you are unable to scan the QR code, don’t worry – you can call 03 366 8855 to register your travel.
  • Although at level one face coverings are no longer compulsory, they do provide an extra level of protection in settings where there is little or no physical distancing between people, like on a bus, and we encourage you to still keep up the good habit of wearing one if you can to help keep everyone safe.
  • And of course, the usual health guidelines continue. If you’re sick, stay home. Report any flu-like symptoms. Wash and dry your hands, cough into your elbow, don’t touch your face. We’re all getting pretty good at this now!

Be prepared with your Metrocard

Using a Metrocard is the best way to pay at all alert levels. We strongly encourage our passengers to reduce their use of cash, even at alert level one.

  • Don’t have a Metrocard? They cost $5 and can be ordered online or purchased from one of our agents. When you get your card, register it online using the registration code that came with your card. You can also choose to receive service updates from us, so we can keep you directly informed if things change with the COVID-19 situation – just tick the box when setting up your account.
  • Already pay by Metrocard? Think about switching your Metrocard top-ups to online if you don’t already. You can set up automatic top-ups, top-up using a credit/debit card, or use our account-to-account option.

Taking steps to reduce your cash use now means that, if we end up facing a situation of being in a higher alert level again and can’t accept cash onboard, you are already prepared and ready to be entirely contactless.

Additionally, the more people using Metrocards, the better we can support the government’s contact tracing efforts if required – something of high importance at all alert levels.

Login to your account to check your details are up to date.

More information

Metro’s website will be kept up to date with the latest information including any service cancellations.

Rates

Level 1

Waimakariri ratepayers facing financial hardship because of COVID19 have a range of options available to provide relief from rates - including deferral.

Relief arrangements available for rates

Measures available are:

  • Defer the payment of the next instalment
  • Check if you qualify for a rates rebate – if you have a gross household income of around $35,000 or less let us know
  • Spread your payments equally over the instalment period or beyond
  • Reducing the frequency of an existing direct debit to make smaller more regular payments
  • Reduce the amount of your direct debit temporarily until your situation improves
  • Investigate other forms of financial assistance that may be available such as, talking to your bank.

Read more about relief measures for rates.

Still got some questions? Take a look at our Q and A's on rates in response to Covid19.

Online Application for Rates Payment Assistance

Contact us on rates@wmk.govt.nz or 0800 965 468 (0800 WMK GOV) if you would like to talk or discuss a payment plan – we want to help.

Rubbish, Recycling and Organics

Level 1

  • Updated 21 September 2020

Kerbside Collection Service

Status: Kerbside collections are running normally. Make sure your bin is out for collection by 7am on your collection day.

We can only accept rigid plastic types 1, 2 and 5 (no lids).
These include items like soft drink and milk bottles, ice cream containers, detergent bottles and large yoghurt containers. We can't accept any plastic that has contained toxic chemicals or engine oil, even if it is a 1, 2 or 5. All plastic needs to be rinsed clean.

The plastic type is usually found in a triangle on the bottom of the container. Plastic types 3, 4, 6 and 7 as well as any soft plastic or non-rigid plastic that can be scrunched into a ball needs to go in the rubbish. If you're in doubt, it's best that you throw it out.

More info: When putting your bins out, please make sure you:

  • Space your wheelie bins at least 50cm apart
  • Avoid obstructions. If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway

Kerbside Bin Swaps, Removals and Repairs

Status: Available. Please contact our Customer Service Team on 0800 965 468 or email office@wmk.govt.nz


Southbrook Resource Recovery Park

Status: Open at its usual hours for:

  • Recycling drop-off
  • Rubbish disposal
  • Green waste
  • Clean fill disposal
  • Tyres - domestic loads, maximum 5 per visit

Recycling that can be accepted includes:

  • Rigid plastic types 1, 2 and 5 - no lids, tops, triggers or soft plastic. (The plastic type can be found in a triangle, usually on the bottom of the container)
  • Cardboard and paper - clean and flattened
  • Glass bottles and jars (these need to be colour sorted - brown in one bin, green & clear in the other bin. No lids, clean and empty)
  • Tins and cans
  • Polystyrene packaging - clean and dry
  • Scrap metal
  • Whiteware
  • Child car seats (at a charge)
  • Electrical waste (at a charge)

Household hazardous wastes that can be accepted:

  • Gas bottles
  • Fire extinguishers
  • Batteries
  • Paint
  • Used engine oil
  • Household cleaning chemicals
  • Garden sprays

More info:

  • Please pre-sort all items so that your drop-off is efficient
  • No staff assistance will be provided for unloading vehicles
  • Payment: We can accept cash, cheque and card payments

ReSale Store

Status: Open as usual.

Oxford Transfer Station

Status: Open on it's normal days and times and is operating at full capacity for:

  • Rubbish disposal
  • Green waste
  • Tyres - domestic loads, maximum 5 per visit
  • Recycling drop-off

Recycling that can be accepted includes:

  • Rigid plastic types 1, 2 and 5 - no lids, tops, triggers or soft plastic. The plastic type can be found in a triangle, usually on the bottom of the container
  • Cardboard and paper - clean and flattened
  • Tins and cans
  • Glass bottles and jars (these do not need to be colour sorted)
  • Scrap metal
  • Whiteware
  • Child car seats (at a charge)
  • Electrical waste (at a charge)

Household hazardous wastes that can be accepted:

  • Gas bottles
  • Fire extinguishers
  • Batteries
  • Paint
  • Used engine oil
  • Household cleaning chemicals
  • Garden sprays

More info:

  • Please pre-sort all items so that your drop-off is efficient
  • No staff assistance will be provided for unloading vehicles
  • Payment: We can accept cash and card payments.

Cust Rural Recycling Centre

Status: Open as usual.

Recycling that can be accepted includes:

  • Rigid plastic types 1, 2 and 5 - no lids, tops, triggers or soft plastic (no bale wrap or other farm plastics). The plastic type can be found in a triangle, usually on the bottom of the container
  • Cardboard and paper - clean and flattened
  • Tins and cans
  • Glass bottles and jars (these do not need to be colour sorted)

Sutherlands Pit

Status: Open for account holders and registered users, as usual.


What using the transfer stations will look like under Alert Level 1:

  • Transfer stations are back to normal operations
  • We will be recording licence plates for contact tracing if necessary
  • Card payments are preferred
  • The transfer stations have been busy - residents should expect delays and be patient.

Service Centres

Level 1

  • Updated 21 September 2020

All our Service Centres are open. However, if you wish to speak to a staff member who is not one of the Customer Services team please phone first to make sure that person is in the office.

Please remember that if you are unwell, you can get it done online, contact us by phone 0800 965 468 or email office@wmk.govt.nz

Rates rebate interviews are being carried out at all the Service Centres again, but if you are not comfortable coming in to see us in person, we can still do interviews over the phone. Please phone to discuss, or to make an appointment.


For all health information including advice, what to do if you are sick, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.