Alert Level 3


We are closely monitoring the situation and following advice from the Ministry of Health in response to the developing COVID-19 pandemic.

Nationwide updates are available on the government’s official site Unite against Covid 19.

Check here regularly for all updates on Council services.

Until any change to alert level 3 comes into effect, please refer to our current alert level guidance and follow advice from the Ministry of Health and Unite Against Covid-19.


FACILITIES CLOSED:

Under level 3, Council buildings and facilities including service centres, libraries, aquatic centres, playgrounds and dog parks will remain closed.

Services that can resume at Level 3 include building inspections, site visits, key utilities and roading projects as well as maintenance works. A special Waimakariri Bus service will begin, transfer stations are partially reopening and some food businesses may also operate under Alert Level 3. Further information is available in the drop-downs below.

The Council are committed to continuing to provide all essential services and are conducting as much business as possible (including some non-essential services) online or over the phone.

What are essential services?

  • Rubbish and recycling – bins and bags should be put out as usual. (Please place them clear of cars and other bins as contractors will not be moving bins to empty them)
  • Water
  • Wastewater
  • Stormwater and drainage
  • Stockwater
  • Roading
  • Burials
  • Community team/welfare support
  • Pensioner housing
  • Public toilet cleaning

What non-essential services are customers able to lodge services requests with digitally or by phone?

  • Customer Services and Customer Queries
  • LIMs
  • Building consent processing
  • Resource consent processing
  • Noise control
  • Animal control

Visit the official COVID-19 website to find out more about what Alert Level 3 looks like and for guidelines on social distancing.

While Council buildings may be closed under Level 3, we are still here to help. We encourage people to conduct business with us online or over the phone and will be posting regular updates on our website and social media channels regarding how we intend to maintain service levels within these new restrictions.

How can you get in touch:


Alert Level 3 Updates to Services and Facilities

Information on Council services and facilities under Alert Level 3 may be updated as we work through any changes.

Aquatic Centres

Level 3

Dudley Park Aquatic Centre

Status: Closed at Level 3
More info: Learn to swim accounts will be credited and concession and memberships extended. No new bookings taken.

Kaiapoi Aquatic Centre

Status: Closed at Level 3
More info: Learn to swim accounts will be credited and concession and memberships extended. No new bookings taken.

Seasonal Summer Pools

Status: Oxford Community Aquatic Centre and Waikuku Beach Paddling Pool are closed as per normal over the off-season.


Last updated: 30 August 2021


Building Unit Services

Level 3

Status: The Building Unit will continue to most but not all services during the Level 3.
More info:

We can:

  • Receive consent applications submitted on-line
  • Process consent applications within communication limits
  • Grant and issue building consents electronically – hard copies won’t be available
  • Carry out Site visits
  • Conduct Building inspections
  • Process planning checks and PIM applications
  • Receive and process Code Compliance Certificates
  • Issue Code Compliance Certificates
  • Receive and process amendments to compliance schedules
  • Take urgent service requests
  • Complete dangerous or insanitary building inspections
  • Receive and issue BWOFs
  • Respond to technical queries over the phone and via email

You can book your building inspections by calling (03) 311 8906 or email bcbooking@wmk.govt.nz 

Please make sure you have the following information to hand or include it in your email booking:

  • Site point of contact details
  • Confirmation that you have a visitors register for your site
  • That consented documents are available on site
  • That the building will be accessible at the time of inspection

Before coming on to site our inspector will call the point of contact person so they can meet at the entrance to the site.

What we can’t do at this level includes:

  • Non urgent service requests
  • BWOF audits
  • Swimming pool Inspections
  • Provide hard copy documents.

Last updated: 30 August 2021


Council Services Overview

Level 3

We recognise the Council is an enabler of local business so are committed to continuing to support local businesses, provide essential services and do as much as we can online.

What essential services staff remain at work?

  • Water
  • Wastewater
  • Stormwater and drainage
  • Stockwater
  • Roading
  • Burials
  • Finance and rates
  • Customer Service
  • Community team/welfare support
  • Pensioner housing
  • Public toilets
  • Digital services and Communications.

What non-essential services are customers able to work with digitally?

  • Parks and reserves
  • Environmental health
  • Animal control
  • LIMs
  • Building consents
  • Noise control
  • Customer service.

Last updated: 30 August 2021


Environmental Services

Level 3

Food Businesses

Status: Some food businesses may be able to open under Alert Level 3. New Zealand Food Safety (NZFS) has sent an email to all food businesses outlining the steps to getting up and running at Alert Level 3. If you have not received the email, please contact our Environmental Services Unit at ESU@wmk.govt.nz and they will pass on the information. If you have received the email and have questions or need to make changes to how your business operates you should also contact the Council via 0800 965 468 or office@wmk.govt.nz

More info: The key messages for food businesses looking to reopen are:

  • Food delivery, drive-through, online shopping or contactless pick-up/delivery options such as click-and-collect are permitted.
  • However, you cannot open your physical retail storefront to customers unless you are a supermarket, dairy, butcher, fishmonger, greengrocer, pharmacy, health service or petrol station. Hardware/DIY stores may open for trades people. Banks and financial institutions may open if online or phone banking options are not available.
  • Please visit the official COVID-19 website for more detailed information.

If you are changing your business model you must notify the Council. You will need to contact us if you are planning to provide services or products that you have not offered before - for example deliveries, takeaways or selling food to other businesses (wholesaling) - to make sure you are not operating outside of your current scope.  Any changes to scope will need to be notified to, and reviewed by the Council, which may place conditions for the temporary change during COVID-19 Alert Level 3.

MPI Information packs

Food businesses wanting to change their scope should also refer to the following MPI information. Click to download the relevant information pack:

Please get in touch if you have questions or need some guidance.

Animal Control

Status: Our animal control officers are still working through the lockdown.
More info: Animal control operates a 24/7 call-out service for wandering dogs, stock and emergency situations - phone the Council on 0800 965 468 (0800 WMK GOV) to report an issue. It's great to see people out walking their dogs around their neighborhoods, getting some sunshine and exercise in. You may be coming across more people than you usually would in your travels. Please take this into consideration and keep your pets leashed in public and pick up after them.

Noise Control

Status: Our noise control team are still working through the lockdown in response to complaints.
More info: To report a noise problem, call the Council while the noise is happening and we'll send out a noise control officer to asses the complaint. Find out more about how to report a noise problem, and what happens on our noise control page.


Last updated: 30 August 2021


Libraries

Local Business Support

Level 3

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs including advice, support and information on accessing Government subsidies. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.

Food Businesses Looking to Reopen at Alert Level 3

More info: Please take a look at our Environmental Services section.


Last updated: 30 August 2021


Meetings & Events

Level 3

Council, Committee and Community Board Meetings

More info: Council meetings will continue via virtual links as enabled by the Epidemic Preparedness Act 2006 and associated Orders of Parliament and be live/audio streamed on the Council website.

Committees – will continue via virtual links, where practical and urgency of business needs are required.

All Community Board meetings are suspended under Alert Level 4 and Level 3.

Working Groups, Steering Groups and Joint Committees will be assessed on a case by case basis as to the urgency of business required and may be conducted via virtual means.

Upcoming meetings:

Meetings Schedule (meetings to be held via Zoom)

Minutes and Agendas

Halls and Meeting Venues

Status: Will be closed during Level 3.
More info: We will not be accepting any bookings for these spaces throughout Level 3. If you now need to cancel a booking, please contact our Customer Service team on 0800 965 468 (0800 WMK GOV) or office@wmk.govt.nz.  Refunds will be offered for cancellations due to impacts of Government Lockdowns.


Last updated: 31 August 2021


Community Facilities, Parks and Reserves

Level 3

Halls and Meeting Venues

Status: Will be closed during Level 3.
More info: We will not be accepting any bookings for these spaces throughout Level 3. If you now need to cancel a booking, please contact our Customer Service team on 0800 965 468 (0800 WMK GOV) or office@wmk.govt.nz.  Refunds will be offered for cancellations due to impacts of Government Lockdowns.

Playgrounds

Status: Will be closed during Level 3 (including barbecues)
More info: This is because of the slight risk of virus transfer from one of the many surfaces in playgrounds

Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

Status: Will be closed during Level 3
More info: Social distancing can be difficult in these spaces and there is a risk of breaking your bubble. The gates to a dog park also pose a transfer risk of the virus.

Parks, Reserves & Beaches

Status: Open (however any playgrounds, common touch points and barbecues within the parks and reserves are closed).
More info: You may exercise, go for a walk or enjoy nature but outside of your home, you must follow physical distancing rules and avoid any unnecessary risk.

Access gates to our beach car parks will be open and monitored during Alert Level 3 following government guidance that you can visit your local beach. We encourage people to use or carry a face mask when out walking due to the high numbers of people out and about, and at times difficulty maintaining physical distancing guidelines.

For more information about ECan Regional Parks visit their website here.

Take a look at the COVID-19 site for advice on self-isolation and keeping yourself safe.

Boat Ramps

Status: Will be closed during Alert Level 3

More info: This includes access to the pontoons and wharf area at Kaiapoi. Boating is not a permitted activity at Alert Level 3.

Hunting, Fishing, Hiking & Tramping

Status: Walking trails are open during Alert Level 3. High risk activities that could require medical help should be avoided. 
More info: Following government guidance, the Department of Conservation and Fish & Game are asking people to stay on local trails on shorter tracks limited to 3 hours and physical distancing should be maintained. Hunting is only permitted on private land there will be no hunting on public land.

  • All huts, campsites and lodges remain closed
  • All toilets remain closed and visitors must take their litter home
  • All huts and campsite bookings are cancelled
  • You cannot self-isolate at a DOC hut, lodge or campsite.

Check the DOC website for more information.

Public Toilets

Status: most public toilets are closed, apart from the following which will remain open for essential workers. Please scan in using the Covid Tracer app:

Saltwater Creek Rest Area
Woodend Bowls Club/School Rd (off SH1)
Victoria Park - Rangiora
Ashley Picnic Grounds
Trousellot Park - Kaiapoi
Kaiapoi Lakes (William's St side)
Oxford Service Centre
Cust Community Centre (external toilets)


More info:  While we ask the public to avoid using public toilets to minimise risk, the above remain on the 'essential' list and will stay open to ensure they are available to those out in the community providing essential services. There are additional cleaning measures in place.

Rangiora Airfield

Status: Closed during Alert Level 3
More info:  The airfield including both aerodrome and hangars will be closed due to risk of transfer within these areas. No community or commercial tenants are allowed to be operating at this time.


Last updated: 30 August 2021


Planning

Level 3

Status: Planning will continue to offer most services remotely.

More Info: Staff will continue to work remotely from home. You can still access all of our services by phone or email - if you need anything please call. We continue to process resource consents including section 223 and 224 survey approvals. At Level 3 we can carry our site inspections for resource consents and condition auditing for most processes. We will be changing the way we carry out these inspections and you can find out more here.


Last updated: 30 August 2021


Public Transport

Level 3

Metro Bus Services

Update 31 August 2021: Alert Level 3 service for Waimakariri

A special Waimakariri service will be running during Alert Level 3 for those who need to get from Rangiora or Kaiapoi to the city. This special service has been introduced as the 91/92 services don’t have a Sunday timetable and there has been significant demand from essential workers.

The service will start on Wednesday 1 September and will operate a morning and afternoon trip Monday – Friday during Alert Level 3.

Standard Zone 2 fares apply, with Metrocard / contactless payment only, as per Alert Level 3 guidelines.

Route 1 Rangiora / Cashmere alternative option for Rangiora customers

Route 1 is also operating, through Rangiora and Kaiapoi, to the Sunday timetable.

Timetable (Monday - Friday):

To City (91 City direct):

  • Northern Park and Ride (River Rd) 6.20am
  • Central Park and Ride (White St) 6.25am
  • Southern Park and Ride (South Belt) 6.28am
  • Kaiapoi Central Park and Ride 6.40am
  • Kaiapoi Southern Park and Ride 6.48am
  • Bus Interchange 7.15am
  • Christchurch Hospital 7.20am

To Kaiapoi & Rangiora (91 Rangiora direct):

  • Christchurch Hospital (outpatients side) 4.15pm
  • Bus Interchange (Platform D) 4.20pm
  • Kaiapoi Southern Park and Ride 4.45pm
  • Kaiapoi Central Park and Ride 4.52pm
  • Southern Park and Ride (South Belt) 5.05pm
  • Central Park and Ride (White St) 5.08pm
  • Northern Park and Ride (River Rd) 5.15pm

Please note this service will not show at the Bus Interchange or across the network on timetables at bus stops.


Under Level 3, government advice is that travel is still restricted and is only allowed for permitted movement in your local area.

Timetables

At Alert Level 3, Greater Christchurch public transport services will be operating under Sunday timetables.

Boarding and alighting

Buses can now be boarded from the front. Please tap your Metrocard on your way in, and scan in using the COVID app near your seat. Disembark through the rear door unless you need the front door for accessibility reasons, and keep physical distancing at one metre where possible.

Contactless payment

Fares will be required during Alert Level 3, using contactless Metrocard payment only. Cash will not be accepted for fares or top ups, in order to keep you and our drivers safe. Metrocards can be ordered online or by calling 03 366 8855

Capacity restrictions 

Although fewer people should be travelling on public transport, the possibility of capacity constraints mean that you should allow plenty of time to reach your destination.

Please continue to only use window seats unless sitting beside someone in your bubble.

Public transport facilities  

The Bus Interchange will be open, with two metre physical distancing restrictions in place.

Face coverings

For everyone aged 12 and older, face coverings are mandatory on public transport, in taxis and in public spaces.

Check the Metro website for more info...


Last updated: 30 August 2021


Rates

Level 3

Rates Instalments

Thank you to everyone who was able to pay the first instalment of rates by 27 August, your efforts are greatly appreciated.

The penalty charge that was due to be added to rates this week has been delayed pending a decision on when the District will move to Alert Level 2.

If the Prime Minister's update on Monday allows a move to Level 2 on 8 September, 5 working days will be provided for ratepayers to make over the counter payments at a Council service centre. In this case, the instalment penalty will be added from 15 September, and the penalty remissions policy will apply for applications for penalty waivers after that date.

If Alert Level 3 is continued beyond 8 September, the instalment penalty will be added on 8 September and the penalty remissions policy will be used to remit penalties for payments made in the first 5 working days following the move to Alert Level 2, regardless of the date of the Alert Level change. After the 5 days, the penalty remissions policy will apply for applications for penalty waivers after that date.

Rates Rebates

Rates rebate applications will be processed again in Alert Level 2. Please contact us to make an appointment.

Have Questions or Trouble Paying?

If you have a question or are experiencing hardship and are not able to pay your rates, please contact us at rates@wmk.govt.nz or 0800 965 468 to make arrangements. It is important that staff are aware of payment difficulties early so that we can work with you on a payment plan. We're here to help.

Online Application for Rates Payment Assistance

Council service centres will remain closed for cash and eftpos payments during Covid Levels 4 and 3. If you usually pay your rates across the counter at a service centre we recommend that you consider an alternative method of payment by 27 August:

  • Payments can be made using our online services portal.
  • You can set up a direct debit online to spread the payment of this instalment with the remaining instalments over the year.
  • Pay using internet banking - you will find information on how to do this on your rates invoice.

Last updated: 2 September 2021


Rubbish, Recycling and Organics

Level 3

Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics continue as normal and bins should be put out for their usual collection by 7am on collection day.

Recycling is being processed and sorted as normal - please make sure you only put in the bin what we can accept for recycling. No soft plastics - anything you can easily scrunch in your hand, only plastic types 1, 2 and 5, no smaller than a yoghurt pottle and no larger than 3L in size, clean and loose in the bin. All lids should be removed and recycling needs to be rinsed clean.

Note: rubbish bags are sometimes being collected by a different truck, not at the same time as the rubbish truck.

The composting facility is still operational and will remain so, unless we hear otherwise that their ability to provide normal service has been compromised. Please keep organics loose - plastic bags, including biodegradable or compostable bags need to be kept out of the organics bins.

More info: Drivers are following guidelines from the Ministry of Health and won't be able to manually handle bins during this period. To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other bins, trees and parked cars

Transfer Stations

Status: limited services are operating during Alert Level 3. Visitors will need to scan in with the Covid Tracer App or sign in on entry. Card payments only - no cash.

If there are substantial queues waiting to enter the facility toward the end of the day, the inwards gates may be closed as early as 4pm to ensure all waiting customers can unload and be weighed out before the site closes at 4.30pm.

Expect delays and please be patient.

  • The Southbrook Resource Recovery Park will open for green waste, rubbish disposal and limited recycling only.
  • The recycling drop-off is not accepting whiteware, scrap steel, gas cylinders, household hazardous waste (e.g. paint, waste oil, household and garden sprays and chemicals), car and other batteries, re-use items (large or small), e-waste or child car seats under Alert Level 3
  • The Oxford Transfer Station will only be open on it's normal days and times for the drop-off of Waimakariri District Council rubbish bags at the skip inside the gate. For now, residents will need to drop large loads of household rubbish off to Southbrook.

Southbrook Resource Recovery Park

Recycling Area

  • Council branded bags should be dropped off here, let staff know if you only have WDC bags (no recycling) and you can be let through to drop-and-go, bypassing the recycling queue
  • The number of vehicles into the recycling area is limited to two: one each side of the drop-off
  • We will accept only the following recycling: colour sorted glass bottles and jars, aluminium cans, steel cans, aerosol's, paper, cardboard, plastics 1, 2 & 5, and - in a separate bin - polystyrene packaging (small loads only, e.g. bag or small boot load)
  • Recycling must be pre-sorted before drop-off to avoid delays at the drop-off area
  • The recycling drop-off is not accepting whiteware, scrap steel, gas cylinders, household hazardous waste (e.g. paint, waste oil, household and garden sprays and chemicals), car and other batteries, re-use items (large or small), e-waste, child car seats under Alert Level 3.

Disposal Area (past the kiosk)

  • We are accepting rubbish, green waste and tyres from the public and businesses, and recycling loads from commercial collectors
  • Number of vehicles into the disposal areas are limited to: three at the pit, three at green waste, one at the tyre area, one in  the recycling consolidation shed.
  • We are not accepting cleanfill and hardfill, laminated window glass or polystyrene
  • More than one person can be present to help to unload vehicles more quickly
  • Tyres are to be clean (no debris inside). Please separate tyres on rims from rimless tyres & leave neatly piled up.

More info: staff will direct visitors and limit vehicles in the disposal areas to allow physical distancing to be maintained – please follow instructions

Oxford Transfer Station

  • Open for WDC bags and standard recycling (glass, tins/cans and plastic containers, paper and cardboard)
  • The number of vehicles into the recycling area is limited to two - one each side of the skips
  • We are not accepting rubbish at the pit, green waste, tyres, whiteware, scrap steel, gas cylinders, household hazardous waste (e.g. paint, waste oil, household and garden sprays and chemicals), car and other batteries.

ReSale Store

Status: closed

Cust Recycling Drop-off

Status: Open for recycling. Please ensure you follow physical distancing guidelines.

Cleanfill Pit

Status: closed

Swapping Kerbside Bin Sizes

Status: bin swaps and bin removals are suspended until further notice

Bin Repairs and Replacements

  • Bin replacements (damaged or missing bins, wheel repairs) made as normal
  • Minor bin repairs will begin again from Monday 6 September, with contractors following strict protocols to ensure COVID regulations are followed.

Last updated: 30 August 2021


Service Centres

Level 3

Rangiora Service Centre

Status: Closed at Level 3 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.

Kaiapoi Service Centre

Status: Closed at Level 3 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.

Oxford Service Centre

Status: Closed at Level 3 until further notice
More info: We are still here to help. We encourage people to conduct business with us via email, online or over the phone.


Last updated: 30 August 2021


Utilities and Roading Projects

Level 3

Status: We continue to provide essential services such as water services, roading and rubbish and recycling

More Information: You will notice Council staff and contractors will be restarting key projects and maintenance work across the District where it is safe to do so. Site inspections for contractors and building inspections will be carried out to keep everyone safe.


Last updated: 30 August 2021



For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.