Alert Level 2

We are closely monitoring the situation and following advice from the Ministry of Health in response to the developing COVID-19 pandemic.

Check here regularly for all updates on Council services.

Nationwide updates are available on the government’s official site Unite against Covid 19.

FACILITIES AND SERVICES:

The health and safety of both our customers and our staff is very important to us. Like other businesses and workplaces, we will be following all physical distancing guidelines and official government advice. This means our facilities may operate and services may be conducted in a different way to usual. We appreciate your understanding and cooperation during this time.

We encourage people to conduct business with us online or over the phone where possible. We will keep posting regular updates on our website and social media channels regarding our service levels as restrictions ease.

How can you get in touch:

Alert Level 2 Updates to Services and Facilities

New Zealand is returning to at Alert Level 2 from midday Wednesday 12 August. Information on Council services and facilities under Alert Level 2 will continue to be updated as required.

Aquatic Centres

Level 2

  • Updated 12 August 2020

Dudley Park Aquatic Centre

Status: Open with some limitations
More info: 

Lane swimming – each lane will be limited to 4 swimmers max and 100 overall in facility. The lane pool will be closed between 3 and 6pm while public lessons run.

Aquarobics - Classes will continue but classes will be capped to 20 participants. Please contact the pool directly for more information.

Learn to Swim - As our lower levels in our learn to swim pool require close contact and hands on correction we are unable to offer this service under alert level 2. (These levels include babies, toddlers, preschool, school aged level 1- 5A, learner pool individual/shared). Levels 6 to 8 will continue to run. Parents/spectators of older children will be advised to wait outside in their car. Younger children will be allowed 1 member of their family to supervise.

Recreational swims can be booked. You will be able to use a laned off area in the Learn to Swim pool, one bubble per lane.

Physical distancing measures and facility head counts will be in place with contact details required from each visitor.

We ask that all pool users arrive and leave in their togs so we can limit the number of people using shared changing rooms.

Kaiapoi Aquatic Centre

Status: Open with some limitations
More info: 

Lane swimming – each lane will be limited to 4 swimmers max and 100 overall in facility. The lane pool will be closed between 3 and 6pm while public lessons run.

Aquarobics - Classes will continue but classes will be capped to 20 participants. Please contact the pool directly for more information.

Learn to Swim - As our lower levels in our learn to swim pool require close contact and hands on correction we are unable to offer this service under alert level 2. (These levels include babies, toddlers, preschool, school aged level 1- 5A, learner pool individual/shared). Levels 6 to 8 will continue to run. Parents/spectators of older children will be advised to wait outside in their car. Younger children will be allowed 1 member of their family to supervise.

Recreational swims can be booked. You will be able to use a laned off area in the Learn to Swim pool, one bubble per lane.

Physical distancing measures and facility head counts will be in place with contact details required from each visitor.

We ask that all pool users arrive and leave in their togs so we can limit the number of people using shared changing rooms.

Seasonal Summer Pools

Status: Oxford pool closed as scheduled and Waikuku Beach Paddling Pool closed Monday 23 March 2020.

Building Unit Services

Level 2

  • Updated 12 August 2020

Status: Providing full service with some staff working remotely

More info: We will be following physical distancing guidance and health and safety requirements. Updated information about what to expect with Building Inspections at Alert Level 2 can be found here

Customers seeking technical advice

If you want to speak to our technical duty officer in person to phone 03 311 8906 to arrange a meeting.

Building consent officers

If people want to speak to the building officer who is processing your application please do so by phone as our consent officers continue to work from home.

Throughout this time, please feel free to get in touch with the Building Unit on 03 311 8906 or via email buildinginfo@wmk.govt.nz.

Libraries

Level 2

  • Updated 12 August 2020

Rangiora Library

Status: Open
More info: Books can also be returned at our return slots.

Kaiapoi Library

Status: Open
More info: Books can also be returned at our return slots.

Oxford Library

Status: Open
More info: Books can also be returned at our return slots.

Using Waimakariri Libraries during Alert Level 2 - Frequently Asked Questions

What are you doing to ensure that staff and customers are safe? 

The health and wellbeing of our customers and staff is our top priority. We are providing the necessary training and equipment to all staff as per our health and safety plan. We are also putting in place initiatives such as:

  • Contact tracing, asking customers to sign in and out
  • Personal hygiene measures as recommended by the government.
  • Monitoring and restricting the number of people within library spaces at any one time
  • Regularly emphasising the importance of frequent handwashing to all our staff, regardless of whether they have direct customer contact or not.
  • Frequent cleaning especially high touch points.

Why are you doing contact tracing? How will you use and store contact tracing information?

Contact tracing protocols are in place for protecting Council staff, contractors, customers and visitors entering our libraries against the risk of COVID-19. Staff will enter the details of all library visitors into our app upon entry, and check you out when you leave.  Everyone must do this to come into our libraries. We strongly encourage the use of the COVID Tracer app and our team are ready to help you get this loaded onto your phone.

Your information is being collected to assist in the management of the COVID-19 pandemic. It will be given to the Ministry of Health and/or the District Health Board only on request in the event that it is required for contact tracing purposes. We will not use it for any other purpose and will destroy this record after 8 weeks. Security testing has been done on the solution to ensure data is secure and not able to be accessed by third parties.

How many people will be allowed inside a library at any one time?

Each of our libraries will have a limit of people permitted in the building at any one time. This will be monitored to ensure that safe physical distancing can be maintained. Library transactions may take longer than they used to, please ensure that you allow enough time when you are planning your library visit. If you are worried about queues phone ahead, library staff can advise you on wait times.

I’m not well but I want some books!
Please do not come into the library if you are unwell. You can use the click and collect service and order a My Book Bag. Simply phone the library on 03 311 8901 or go online to place your order. Librarians will prepare a bag of books just for you. You can pick them up from outside the library of your choice. Delivery can be arranged for over 70s and vulnerable customers.

Are scanning, printing  and copying facilities available?

Yes, on a self-service basis. Please remember that we are prefer contactless payments.

Are the public computers available?

Yes. Computers have been moved to promote physical distancing.  Printing, scanning, and photocopying will still be available, with payment by EFTPOS only for these services.

Use of the library computers is limited to one 30 minute block per day per person.
When you are finished you will need to wipe down the computer you have used, and the area around it with disinfectant spray and the disposable wipes provided.

Staff can still help you - but please respect the 2m physical distance required.

What are you doing to clean the self-serve kiosks?

Self-serve kiosks will be cleaned regularly. Hand sanitiser will also be available at or near kiosks for customers to use before and after touching the screens.

Will you be running storytimes, programmes and events at Level 2?

For now (as at 12/8/2020) we are letting our community choose if they attend our in house library events, or not.  We will be encouraging and maintaining social distancing of 2 metres, best hand and coughing hygiene. Hand sanitiser is available too. This may change suddenly in response to government or Council guidelines.

Will meeting rooms be available for use in Level 2?

No, library meeting rooms will not be available.

Will the Justice of the Peace services operating in Level 2?

No, the JP service will not  currently be operating in any of our libraries.  You may contact JP’s directly http://justiceofthepeace.org.nz/

I normally work/study in the library all day, can I still do this?

We will be asking all customers to limit their visits to 2 hours or less. Because of restricted numbers you will not be able to stay in the library all day.

Can my kids pop into the library by themselves after school?

Sorry we cannot have unaccompanied minors in the library at Alert Level 2. Children under 14 must have a parent or guardian with them while in the library.

Local Business Support

Level 2

Advice for businesses reopening under Alert Level 2

The below is intended as a guide:

  • Physical distancing is still required – inside and outside of your business
  • Keep groups of customers at least 1 metre apart, or 2 metres for retail businesses
  • While there are no limits on the number of people allowed within your business, you need to ensure there is appropriate distance between customers. Equally, people will try and keep safe distances from one another and may choose to wait outside during busy periods
  • If you have customers queuing outside please remind them to keep distanced from one another
  • Temporary and removable markers on the footpaths are allowed to help space people out – think something similar to what has been used outside of supermarkets. Chalk, stickers and other temporary and removable material is okay for you to install without our permission
  • Queues need to be as close to your building front as possible to allow foot traffic to continue to flow.

Staff are available to discuss any concerns/feedback related to the above measures.

If you have any questions regarding working at Alert Level 2 please visit covid19.govt.nz or worksafe.govt.nz

Enterprise North Canterbury (ENC)

More info: ENC is the local business support agency. They can help connect you to the right information for your business needs. Contact the ENC Business Support team at: office@enterprisenc.co.nz. For a list of useful and regularly updated links specific to businesses dealing with COVID-19 visit the ENC COVID-19 page.

Meetings & Events

Level 2

  • Updated 12 August

Council, Committee and Community Board Meetings

More info: The Community Board and Council Committee meetings scheduled for next week (week of 17 Aug) will proceed as physical meetings if the country remains on Covid Level 2. If the country moves to Covid Level 3 these will be held via Zoom. Either way, members of the public will be able to view the Community Board and Council Committee meetings via Zoom/YouTube.

These meeting links are available on our Meetings Schedule page.

Upcoming meetings:

Click to view our Meetings Schedule and live stream links.

Halls and Meeting Venues

Status: Community facilities will remain open to existing bookings, although there will be crowd limits applying where required
Capacity Limits: 100 persons

More information: We are not accepting any new bookings through our online booking system. If you require a meeting room booked and this will meet the current level 2 guidelines please contact office@wmk.govt.nz in the first instance who can book this for you.

Alternatively, if you now need to cancel a booking you can still do this on the website.

If you're a facilities user, please make yourself familiar with the Pandemic Protocols. We are providing hand sanitiser and additional cleaning equipment for managing touch points, and on-site contract tracing books.

All persons entering a community facility are required to sign in, hires can sign in on the behalf of their whole booking group or utilise the Government tracing QR code made available at our facilities.

Community Facilities, Parks and Reserves

Level 2

  • Updated 12 August

Halls and Meeting Venues

Status: Community facilities will remain open to existing bookings, although there will be crowd limits applying where required.
Capacity Limits: 100 persons

More information: We are not accepting any new bookings through our online booking system. If you require a meeting room booked and this will meet the current level 2 guidelines please contact office@wmk.govt.nz in the first instance who can book this for you.

Alternatively, if you now need to cancel a booking you can still do this on the website.

If you're a facilities user, please make yourself familiar with the Pandemic Protocols. We are providing hand sanitiser and additional cleaning equipment for managing touch points, and on-site contract tracing books.

All persons entering a community facility are required to sign in, hires can sign in on the behalf of their whole booking group or utilise the Government tracing QR code made available at our facilities.

Playgrounds, Dog Parks, Skate Parks, Tennis Courts, Basketball Courts and Sports Areas

Status: Will be open and available for use

More info: Please avoid using the water fountains and BBQs at this time.

Parks, Reserves & Beaches

Status: Open (however please avoid using water fountains and barbecues within the parks and reserves).

More info: Access gates to our beach car parks will be open under Level 2. Please continue to follow government guidance including physical distancing rules and avoid any necessary risk.

Please check with Environment Canterbury about their Regional Parks including the Waimakariri River Regional Park areas. Find out more about ECan's services here.

Hunting, Fishing, Hiking & Tramping

Status: All trails and DOC facilities are open at Alert Level 2

More info: This includes all visitor centres, huts, campgrounds and toilets. Hunting will be allowed on public conservation land at Alert Level 2 with the correct permit or required concession.

It’s important visitors take responsibility for their own COVID-19 hygiene and cleaning requirements:

  • be prepared to undertake additional cleaning when using huts, toilets, and campsites
  • you will need to carry your own cleaning and protective equipment to safely use shared facilities (including toilets)
  • leave facilities clean and fit for use by others
  • this is even more important over winter when our standard cleaning and maintenance work is carried out less frequently than at peak times of the year
  • we will undertake standard cleaning and maintenance work for the winter season.

You cannot self-isolate at a DOC hut, lodge or campsite.

Check the DOC website for more information.

Public Toilets

Status: Open

Boat Ramps

Status: Can be used at Alert Level 2

Planning

Level 2

  • Updated 12 August

Status: Planning will continue to offer most services remotely.

More Info: As we move into Alert Level 2 the planning team will continue to process resource consent applications, undertake site visits and process s223 and s224 certificates.

At this stage all face to face inquiries or pre-application meetings will need to be pre-arranged with our duty planner.  Please contact 0800 965 468 to make a booking.

We are available any time during business hours on phone or by email duty.planner@wmk.govt.nz, or you can use snap send solve for any compliance issues

Public Transport

Level 2

  • Metro Update 14 September

Public Transport at Alert Level 2

Updated 14 September 2020

Physical distancing restrictions lifted

On Monday 14 September, the Prime Minister announced that physical distancing and passenger capacity limits are no longer required on public transport. While we remain at alert level two until at least Monday 21 September, the other extra measures that are in place including contact tracing and use of face coverings, mean the government is comfortable in easing the physical distancing rules.

This is fantastic news for our bus and ferry users – we appreciate how challenging these restrictions have been and we are enormously grateful for the kindness and patience everyone has shown.

While we have worked with our operators to get a message out to all drivers this afternoon, the timing of today’s announcement means the drivers already on the road may not have received the message, and so may still be running at limited capacity this afternoon and evening. We apologise for any inconvenience this afternoon and thank you for your continued patience.

From tomorrow, Tuesday 15 September, all services will be running at full capacity, with no seating restrictions in place.

Face coverings required

All passengers and drivers need to wear face coverings on public transport while at Alert Level 2 or above.

We are asking for everyone to continue showing kindness and patience to fellow passengers and drivers as we all adjust to this. It’s important to remember that some people, drivers included, will have legitimate reasons, such as health, for not wearing a face covering.

We trust that the vast majority of people who can do so will wear one and continue to help stop the spread of COVID-19. While drivers can remind passengers to put on their face covering when boarding, there are some exemptions to this rule, and our drivers are not able to, or expected to, act as enforcers – and neither are passengers. We need to rely on everyone taking personal responsibility for their individual situations.

Information from the government confirms that face coverings don’t need to be worn in the following situations:

  • By children under 12.
  • On dedicated school services (including Ministry of Education services and Metro school services).
  • By people with a disability or physical or mental health condition that makes covering their face unsuitable.
  • There will be other times when it is not required – such as in an emergency, if it is not safe, if people need to prove their identity, to communicate with someone who is deaf, or if required by law.

Learn more about face coverings on the Unite Against COVID-19 website, including how to make your own from material you may already have at home.

Contact tracing

The importance of contact tracing is high in Alert Level 2, and passengers need to provide contact tracing information whenever they use public transport.

NZ COVID Tracer QR codes are available on all buses and the Diamond Harbour Ferry. All passengers are now requested to scan the QR code, using the NZ COVID Tracer app, every time they travel on public transport, including if they’ve paid with a registered Metrocard.

We are working with our operators on a more permanent solution to have more QR codes available on each bus so passengers can more easily scan a code while maintaining physical distancing.

Don't worry if you don't have a phone that is able to use the QR codes – instead please call the Metroinfo team on 03 366 8855 to have your trip registered.

Bus Interchange

The Bus Interchange remains open, and front door boarding remains in place, however passengers should alight via the rear doors, unless you need to use the front door for accessibility reasons.

Fares

Fares are required at Alert Level 2. We strongly encourage the use of contactless payment options – paying on board with a Metrocard and using online top-ups.

Metrocards cost $5 and can be ordered online. Account-to-account top ups are also available.

Keeping in touch

Registering your Metrocard and providing up-to-date contact details means we can easily keep you directly informed of any changes to public transport due to the evolving COVID-19 situation.

  • To register your Metrocard, set up a new online account, using the registration code that came with your card. If you don't have the registration code, please call Metroinfo on 03 366 8855.
  • If you already have an online account, login to check your contact details are up-to-date.

Don't forget to tick the box to receive service information so we can keep you updated on any changes to public transport requirements, for example if we move alert level again.

More information

Metro’s website metroinfo.co.nz will be kept updated with the latest information including any service cancellations if necessary.


Rates

Level 2

Waimakariri ratepayers facing financial hardship because of COVID19 have a range of options available to provide relief from rates - including deferral.

Relief arrangements available for rates

Measures available are:

  • Defer the payment of the next instalment
  • Check if you qualify for a rates rebate – if you have a gross household income of around $35,000 or less let us know
  • Spread your payments equally over the instalment period or beyond
  • Reducing the frequency of an existing direct debit to make smaller more regular payments
  • Reduce the amount of your direct debit temporarily until your situation improves
  • Investigate other forms of financial assistance that may be available such as, talking to your bank.

Read more about relief measures for rates.

Still got some questions? Take a look at our Q and A's on rates in response to Covid19.

Online Application for Rates Payment Assistance

Contact us on rates@wmk.govt.nz or 0800 965 468 (0800 WMK GOV) if you would like to talk or discuss a payment plan – we want to help.

Rubbish, Recycling and Organics

Level 2

Updated 12 August


Kerbside Collection Service

Status: Kerbside collections for recycling, rubbish and organics continue as normal and bins should be put out for their usual collection by 7am on collection day. Rubbish bags will also be collected as normal.

We can only accept rigid plastic types 1, 2 and 5 (no lids). This includes items like soft drink and milk bottles, ice cream containers, detergent bottles and large yoghurt containers. We can't accept any plastic that has contained toxic chemicals or engine oil, even if it is a 1, 2 or 5.

Please check the plastic type on the bottom of your items and ensure that only these are put into your recycling bin. These plastics are able to be recycled in New Zealand. All other plastic types (3, 4, 6 and 7) as well as any soft plastic that can be scrunched into a ball goes in the rubbish.

More info: To make bins as accessible as possible for our trucks, please do the following when putting them out for collection:

  • If there are parked cars on your street, place your bins on the road, closest to the kerb. Alternatively place them at the end of your driveway
  • Space your wheelie bins at least 50cm apart and away from other obstructions

Kerbside Bin Swaps, Removals and Repairs

Status: Available. Please contact our Customer Service Team on 0800 965 468 or email office@wmk.govt.nz

ReSale Store

Status: Closed from midday 12 August 2020 until further notice.

Southbrook Resource Recovery Park

Status: Open as per usual hours. Card Payments only. Please note other limitations under Level 2 outlined below.

More information:

  • Open for acceptance of most ‘usual’ materials
    • Weighed charged materials past the kiosk: Rubbish, green waste, tyres, clean-fill, laminated windscreens, recyclable expanded poly, etc.
    • At recycling drop-off area: WDC bags, recycling (cardboard, glass bottles and jars (colour-sorted), paper, polystyrene packaging, plastics, tins & cans; scrap metal and whiteware, household hazardous waste (gas cylinders, fire extinguishers, batteries, waste car oil, chemicals, paint etc.)
  • Limitations on number of vehicles into the disposal and recycling areas (3 at pit, 3 at green waste/cleanfill, 2 at recycling)
  • There will be no drop-off for shop goods, e-waste or child car seats and no WDC bag sales
  • No staff assistance will be provided for unloading vehicles
  • Details will be collected for contact tracing
  • Please pre-sort recycling when loading vehicles to make disposal quicker
  • Accepted plastics are 1, 2 and 5 (household food, drink, kitchen and bathroom containers only - no soft plastics, no containers smaller than 200mL or larger than 3L regardless of plastic type)

Oxford Transfer Station

Status: Open as per usual hours. Card payments only. Please note other limitations under Level 2 outlined below.

More information: 

  • Open for acceptance of most ‘usual’ materials
    • Rubbish, including WDC bags
    • Greenwaste
    • Recycling (glass bottles and jars (mixed-colour), cardboard, paper, plastics, tins & cans)
    • Household hazardous waste
    • scrap metal & whiteware
    • tyres (car and 4WD only)
  • Limitations on number of vehicles entering the sites - 4 at a time (though there are currently no limitations on number of customers per vehicle)
  • There will be no drop-off for e-waste or child car seats and no WDC bag sales
  • No staff assistance will be provided for unloading vehicles
  • Details will be collected for contact tracing
  • Please pre-sort recycling when loading vehicles to make disposal quicker
  • Accepted plastics are 1, 2 and 5 (household food, drink, kitchen and bathroom containers only - no soft plastics, no containers smaller than 200mL or larger than 3L regardless of plastic type)

Cust Rural Recycling Centre

Status: Open as usual.

More information: Please follow physical distancing guidelines and keep up the good hygiene practices. Possible delays - we appreciate your patience during this time.


Service Centres

Level 2

  • Updated 12 August

All service centres only - Rangiora, Kaiapoi and Oxford

Status: Open as usual for essential customer service enquiries

More info: Wheelie bin allocations and payments by cash, cheque or eftpos.

Duty staff for Building and Planning will be available by pre-arranged appointment only.

Access will be limited to enable recommended physical distancing for visitors. We appreciate your patience if you are required to wait and visitor contact details will be recorded for contact tracing purposes.

We encourage people to conduct business with us via email, online or over the phone.

For all health information including advice, symptoms to look for, what to do if you are sick, information on self-isolation, financial support and ways to support each other visit the government’s official site Unite against Covid 19.

If you are unwell, please call Healthline on 0800 358 5453 or your local GP.