Snap Send Solve

Screenshot of Snap Send SolveSnap Send Solve is a smartphone app to help make reporting issues easy. 

If you spot something in our district such as a pothole, vandalism, litter or damaged footpath, you can report it instantly to the Waimakariri District Council from a mobile phone.

The app works by identifying the location the photo is taken using the phone's GPS data. It sends an email to the Council from the user's email address, including the incident type, notes, address of incident, photo and the user's contact details. The report is then allocated to the relevant Council department. The more information provided, the better we can help isolate and investigate the issue.

How does it work?

  1. Tap Start to file a report
  2. Snap a photo
  3. Choose an Incident Type
  4. Include your details
  5. Tap Send while you are on-site to get the correct GPS location
  6. Council receives an email with your report and a service request is generated.

How much will Snap Send Solve the Council cost me?

The Snap Send Solve app will communicate with the data centre to obtain the correct council information and will then send an email to the Council. 

This communication may incur internet data charges or may come out of your data package allowance.

Is there a potential for messages to be delayed?

The Snap Send Solve the Council system is reliant upon the internet email systems. Delays in the delivery of email messages may occur but this is beyond the control of the Council. If your issue is urgent, you should ring the relevant emergency service provider or phone Council's Customer Services on 03 311 8900.

How do I get it?

Download the app onto your phone and start reporting.

Report to Council with your phoneDownload:  Apple  |  Android

or visit the Play Store (Android) or the App Store (Apple) on your smartphone and search for 'Snap Send Solve' to download the app.

Issues can still be reported by filling out an online service request, emailing office@wmk.govt.nz, calling us on 03 311 8900 or 03 327 6834, or visiting one of our service centres.

Snap Send Solve web app

Snap Send Solve is now available as a web app to people who don't have the iOS or Android app installed on a smartphone. The web app is designed for multiple platforms, including iOS and Android devices and PCs using the latest version of Chrome, Firefox, Safari and Internet Explorer. To use the web app, go to https://report.snapsendsolve.com/ and start reporting.

Note: Issues reported using Snap Send Solve can only be attended to during normal office hours. If you have an urgent request outside of office hours, phone 03 311 8900 (toll-free from Christchurch 03 327 6834).